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Salesforce Exam Nonprofit Cloud Consultant Topic 4 Question 98 Discussion

Actual exam question for Salesforce's Nonprofit Cloud Consultant exam
Question #: 98
Topic #: 4
[All Nonprofit Cloud Consultant Questions]

A nonprofit is looking for an integrated tool that manages more than one channel for personalized journeys, triggers messages automatically to create stronger relationships, and links communications to donations it has received.

Which solution should the consultant recommend?

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Suggested Answer: A, C

To ensure that Person Accounts and NPSP can coexist within the same Salesforce org, follow these configurations:

Different Household Record Type in NPSP Settings:

Navigate to NPSP Settings.

Ensure that the Household record type specified in NPSP settings is different from the Person Account record type.

This prevents conflicts and ensures that NPSP correctly distinguishes between Household Accounts and Person Accounts.

Default Record Type for Profiles of Users Converting Leads:

Go to Setup > Profiles.

Ensure that the default record type for any profiles of users who convert leads is not set to the Person Account record type.

This ensures that when leads are converted, they do not automatically become Person Accounts, which could disrupt the NPSP data model.

By following these configurations, the nonprofit can effectively manage both Person Accounts and NPSP functionalities within the same Salesforce environment.


Salesforce NPSP Documentation: NPSP Configuration.

Salesforce Person Accounts Guide: Person Accounts.

Contribute your Thoughts:

Haha, I'm pretty sure the nonprofit doesn't need to be on Social Studio. That's more for social media management, not their core donor engagement needs. NPSP and Marketing Cloud is the way to go!
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Brice
5 days ago
NPSP and Pardot sounds like a good fit. Pardot's marketing automation capabilities can really help with building stronger relationships and tracking donation-related communications.
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Elena
14 days ago
I'm not sure, but I think NPSP and Social Studio could also be a good option for linking communications to donations.
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Carissa
15 days ago
I agree with Garry. NPSP and Marketing Cloud can help manage multiple channels and personalize journeys effectively.
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Evette
18 days ago
I think NPSP and Marketing Cloud is the best solution for managing personalized journeys and automating communications. Nonprofit organizations need a robust platform to engage with their donors effectively.
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Garry
25 days ago
I think the consultant should recommend NPSP and Marketing Cloud.
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