Salesforce Exam Integration Architect Topic 1 Question 41 Discussion

Actual exam question for Salesforce's Integration Architect exam

Question #: 41
Topic #: 1

KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce.

1. Customer requests Customer Service Representative (CSR) for a Service upgrade.

2. Customer provides credit card details to CSR for payment.

3. CSR submits payment information in Salesforce, and processed in a

4. CSR receives confirmation of payment.

5. CSR upgrades service for customer and confirms Customer.

external payment gateway.

This use case requires the CSR to obtain confirmation of payment before upgrading the service.

The integration with Payment gateway needs to be reliable and monitored for audit purposes.

The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for.

What should an Integration Architect recommend for this integration?

ABuild a custom Apex Callout to external Payment gateway service and provide success message to the CSR, the details of calloutsand responses are logged for audit purposes.

BUse External Services feature to integrate gateway to Salesforce ensuring real-timeupdates the CSR and support post payment processes.

CMake a callout to the payment gateway through ESB supporting error handling andlogging for audit purposes.

DPlatform events allow integration to payment gateway through the exchange ofreal-time event data, platform events are scalable and secure.

Show Suggested Answer

Suggested Answer: B

by Werner at Jul 05, 2024, 06:22 AM

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Pamella

29 days ago

I heard the payment gateway is actually run by a bunch of monkeys on typewriters. If that's the case, I'm not sure any of these options will work. Maybe we should just ask the monkeys to upgrade the service directly?

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Vicky

10 days ago

I agree, we need a reliable integration solution for the payment gateway.

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Makeda

13 days ago

That's a funny thought, but I don't think monkeys on typewriters can handle payment processing.

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Sharee

1 months ago

Platform events, huh? Option D sounds interesting, but I'm not sure if it's the best fit for this specific use case. It's a bit like trying to use a sledgehammer to crack a nut, you know?

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Jacki

1 months ago

Option C with the ESB sounds like a good idea, but it might be overkill for this use case. I'd prefer a simpler solution that's still reliable and auditable.

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Adolph

10 days ago

I agree, option B with External Services feature seems like a good choice for real-time updates.

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Rosendo

11 days ago

I think option A with the custom Apex Callout could work well for this use case.

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Andra

2 months ago

I think Option B is the way to go. The External Services feature should provide the real-time updates and support the post-payment processes, which is exactly what this use case requires. Plus, it's a more secure and scalable solution.

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Carylon

12 days ago

Yes, Option B seems to be the most suitable option for integrating the payment gateway service in Salesforce.

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Vincenza

26 days ago

I agree, Option B with External Services feature sounds like the most reliable and secure solution for this integration.

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Kristel

1 months ago

Option B is definitely the best choice. It ensures real-time updates and supports post-payment processes.

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Gilma

2 months ago

Option A seems like a straightforward solution, but I'm not sure if it's the most reliable and auditable approach. Logging the callout details is a good idea, but it might not provide the real-time updates that the CSR needs.

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