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Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
Suggested Answer: B
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Soft Boundariesand Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory asthe service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
17 comments · newest first
AL
Alisha
1 month ago
Yes, let's keep it simple and effective!
VI
Vivienne
1 month ago
I see your point. C seems to fit the requirement well.
DO
Dorsey
1 month ago
Plus, Service Appointments are what they need to manage.
EL
Elenor
2 months ago
Exactly! Simplicity is key in the field.
AL
Alisha
2 months ago
True, but it might be more complex for mobile users.
VI
Vivienne
2 months ago
But what about option A? Visualforce can be powerful too.
DO
Dorsey
2 months ago
Agreed! Quick Actions streamline the process for technicians.
EL
Elenor
2 months ago
I think option C is the best choice. Quick Actions are user-friendly.
KA
Kanisha
2 months ago
Surprised this isn't a standard feature already!
PA
Pamella
3 months ago
Wait, why would we use Visualforce? Isn't that outdated?
LE
Lennie
3 months ago
I think B could work too, but not as efficient.
IN
India
3 months ago
Totally agree, C makes the most sense!
DA
Davida
3 months ago
C is the best option for creating a new Service Appointment.
AN
Antione
3 months ago
I’m confused about the difference between Service Appointments and Work Orders in this context. I think C might be correct, but I’m not completely confident.
CA
Candra
4 months ago
I practiced a similar question where Quick Actions were emphasized for efficiency. I feel like C is the way to go, but I could be wrong.
MA
Marsha
4 months ago
I'm not entirely sure, but I remember something about Quick Actions being more user-friendly in mobile apps. Maybe C is the best choice?
KR
Kristeen
4 months ago
I think option C sounds right because it mentions a Quick Action for creating a Service Appointment, which seems to fit the need for additional visits.