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Salesforce FS-Con-101 Exam - Topic 5 Question 4 Discussion

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.Which approach should a Consultant recommend to meet the requirement?
B) Define a Quick Action that creates a new Work Order record.
A) Define a Visualforce page that creates a newService Appointment record.
C) Define a Quick Action that creates a new Service Appointment record.
D) Define a Visualforce page that creates a new Work Order record.

Salesforce FS-Con-101 Exam - Topic 5 Question 4 Discussion

Actual exam question for Salesforce's FS-Con-101 exam
Question #: 4
Topic #: 5
[All FS-Con-101 Questions]

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.

Which approach should a Consultant recommend to meet the requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

Soft Boundariesand Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory asthe service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.


by Augustine at May 30, 2026, 09:24 AM

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Davida
3 days ago
C is the best option for creating a new Service Appointment.
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Antione
9 days ago
I’m confused about the difference between Service Appointments and Work Orders in this context. I think C might be correct, but I’m not completely confident.
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Candra
14 days ago
I practiced a similar question where Quick Actions were emphasized for efficiency. I feel like C is the way to go, but I could be wrong.
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Marsha
19 days ago
I'm not entirely sure, but I remember something about Quick Actions being more user-friendly in mobile apps. Maybe C is the best choice?
upvoted 0 times
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Kristeen
24 days ago
I think option C sounds right because it mentions a Quick Action for creating a Service Appointment, which seems to fit the need for additional visits.
upvoted 0 times
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