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Salesforce FS-Con-101 Exam - Topic 1 Question 2 Discussion

Posted by Magda on May 27, 2026 at 05:08 AM

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.

The customer will call to schedule eachvisit.

How should a Consultant configure the Maintenance Plan to meet this requirement?

Suggested Answer: B

Frequency is a field on the Maintenance Plan objectthat defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[228]. Generation Timeframe is a field on the Maintenance Plan object that defines how many work orders should be generated from maintenance plans at a time such as 1, 2, or 12[229]. Auto-generate work orders is a field on the Maintenance Plan object that enables or disables the automatic generation of work orders from maintenance plans[230]. Setting Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders would allow Universal Containers to offer customers a MaintenancePlan that provides 12 monthly checkups where the customer will call to schedule each visit by creating maintenance plans that generate one work order permonth for 12 months but do not generate them automatically until the customer calls[231]. Setting Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for one month and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for 12 months and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders would not allow Universal Container


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15 comments · newest first
SA
Salley 1 month ago
But what if they forget to call? B might give them more control.
KI
Kiley 2 months ago
C is definitely the way to go. Customers will appreciate the convenience.
DA
Daniel 2 months ago
I feel like option D is too limiting. We need to ensure all visits are covered.
MI
Mitsue 2 months ago
Option A seems too complicated. Monthly checkups should be straightforward.
GA
Gail 2 months ago
I agree, but option B could work too. Manual scheduling might be better for some.
TH
Theron 2 months ago
I think option C is the best. Auto-generate makes it easier.
SH
Shaunna 2 months ago
I agree with C, it sounds like the most efficient choice!
HO
Howard 3 months ago
A is definitely wrong, you need 12 checkups, not just 1.
CA
Carisa 3 months ago
Wait, why would you uncheck auto-generate? That sounds like extra work!
MI
Mirta 3 months ago
I think B is better, no need for auto-generate.
JU
Julieta 3 months ago
Option C seems right, auto-generate makes it easier.
JA
Jacqueline 3 months ago
I recall that the generation timeframe should match the total number of checkups, so I think it should be 12, but I can't remember if we should auto-generate or not.
DO
Dorothy 4 months ago
I’m a bit confused about whether to check or uncheck auto-generate. I thought it was better to have it unchecked if the customer is calling to schedule.
PE
Pedro 4 months ago
I think we practiced a similar question where auto-generating work orders was a key factor. I feel like option C might be the right choice.
CR
Craig 4 months ago
I remember that for monthly checkups, we need to set the frequency to 1 month, but I'm not sure about the generation timeframe.
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