Salesforce Exam Field-Service-Lightning-Consultant Topic 8 Question 1 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Lightning Consultant exam

Question #: 1
Topic #: 8

Service appointments in a ''cannot complete'' status may indicate that an

additional part or expert assistance is needed to complete the work. Universal

containers defined that service appointments in a ''cannot complete'' status are unable

to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement?

Choose 2 answers

ADefine ''cannot complete'' as a pinned status for auto-dispatch services.

BDefine ''cannot complete'' as a pinned status for scheduling and optimization services.

CEnsure that status transitions are configured to prevent the update from ''cannot
complete'' to ''none'.

DEnsure that status transition are configured to allow the status update from ''cannot
complete'' to ''scheduled''.

Show Suggested Answer

Suggested Answer: B, C

by Van at May 07, 2022, 04:53 AM

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