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Salesforce Exam Field-Service-Consultant Topic 9 Question 54 Discussion

Actual exam question for Salesforce's Salesforce Certified Field Service Consultant exam
Question #: 54
Topic #: 9
[All Salesforce Certified Field Service Consultant Questions]

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.

Which two default Scheduling Policies meet this requirement?

Choose 2 answers

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Suggested Answer: B, C

Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.


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