Salesforce Exam CRT-550 Topic 2 Question 64 Discussion

Actual exam question for Salesforce's CRT-550 exam

Question #: 64
Topic #: 2

Northern Trail Outfitters received a complaint today from a customer who received an email after unsubscribing last week. Today's email was sent using Marketing Cloud Connect (MCC), though last week was sent when an external system dropped a file on the Marketing Cloud SFTP and triggered a User-Initiated Send through an automation.

What could be the reason the customer received the email through MCC?

AThe previous send's user needed to have edit permissions in Salesforce,

BEmail Opt Out is only updated if the send originates in Salesforce.

CThe previous send used Email Address as a Subscriber Key.

DThe Email Opt Out field needs to be added to the Contact Page Layout.

Show Suggested Answer

Suggested Answer: C

by Lavonna at Jan 10, 2023, 05:20 AM

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