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When customers use the Marketing Cloud default Profile Center link to unsubscribe it causes users to not receive emails from any other business unit.
What could explain this behavior?
Suggested Answer: B
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15 comments · newest first
EM
Emeline
2 months ago
I see your point. A is safer to choose.
AL
Alpha
3 months ago
D is specific, but A feels more comprehensive.
JI
Jimmie
3 months ago
True, but A covers the broad impact.
EM
Emeline
3 months ago
But what about D? Unsubscribe setting could also explain it.
AL
Alpha
3 months ago
I agree, A seems right. Enterprise level is a big deal.
JI
Jimmie
3 months ago
I think it's A. Blocklist makes sense.
AL
Alpha
4 months ago
C could be a factor too, but I lean towards A.
DA
Daniel
4 months ago
B is unlikely, they usually just get marked, not deleted.
TA
Tawna
4 months ago
Wait, so unsubscribing affects all units? That's surprising!
DO
Dona
5 months ago
I think it's D, the business unit settings are key here.
GA
Gail
6 months ago
A makes sense, blocklists are tricky.
MA
Mabelle
6 months ago
I’m confused about option B. Deleting from the AN Subscribers list seems too extreme for just unsubscribing.
SE
Selma
7 months ago
I feel like I've seen a question similar to this in practice, and it was about how unsubscribes work at the enterprise level. Could it be A or D?
DO
Dottie
7 months ago
I'm not entirely sure, but I remember something about how unsubscribes can impact multiple units. Maybe D is the right choice?
KE
Kerrie
7 months ago
I think option A makes sense because if they get added to a blocklist, it could affect all business units.