Salesforce CRT-250 Exam - Topic 7 Question 79 Discussion

Actual exam question for Salesforce's CRT-250 exam

Question #: 79
Topic #: 7

When customers use the Marketing Cloud default Profile Center link to unsubscribe it causes users to not receive emails from any other business unit.

What could explain this behavior?

AThe user gets Added to a blocklist that causes an Enterprise level unsubscribe

BThe user Is getting deleted from the AN Subscribers list

CData in data extensions corresponding to the customer

DIs removed Business unit unsubscribe setting causes an Enterprise level unsubscribe

Show Suggested Answer

Suggested Answer: B

by Carlee at Mar 30, 2026, 10:18 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

9 days ago

I’m confused about option B. Deleting from the AN Subscribers list seems too extreme for just unsubscribing.

upvoted 0 times

...

14 days ago

I feel like I've seen a question similar to this in practice, and it was about how unsubscribes work at the enterprise level. Could it be A or D?

upvoted 0 times

...

19 days ago

I'm not entirely sure, but I remember something about how unsubscribes can impact multiple units. Maybe D is the right choice?

upvoted 0 times

...

24 days ago

I think option A makes sense because if they get added to a blocklist, it could affect all business units.

upvoted 0 times

...