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Salesforce CRT-250 Exam - Topic 7 Question 79 Discussion

When customers use the Marketing Cloud default Profile Center link to unsubscribe it causes users to not receive emails from any other business unit.What could explain this behavior?
B) The user Is getting deleted from the AN Subscribers list
A) The user gets Added to a blocklist that causes an Enterprise level unsubscribe
C) Data in data extensions corresponding to the customer
D) Is removed Business unit unsubscribe setting causes an Enterprise level unsubscribe

Salesforce CRT-250 Exam - Topic 7 Question 79 Discussion

Actual exam question for Salesforce's CRT-250 exam
Question #: 79
Topic #: 7
[All CRT-250 Questions]

When customers use the Marketing Cloud default Profile Center link to unsubscribe it causes users to not receive emails from any other business unit.

What could explain this behavior?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Carlee at Mar 30, 2026, 10:18 PM

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Dona
1 month ago
I think it's D, the business unit settings are key here.
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Gail
2 months ago
A makes sense, blocklists are tricky.
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Mabelle
2 months ago
I’m confused about option B. Deleting from the AN Subscribers list seems too extreme for just unsubscribing.
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Selma
3 months ago
I feel like I've seen a question similar to this in practice, and it was about how unsubscribes work at the enterprise level. Could it be A or D?
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Dottie
3 months ago
I'm not entirely sure, but I remember something about how unsubscribes can impact multiple units. Maybe D is the right choice?
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Kerrie
3 months ago
I think option A makes sense because if they get added to a blocklist, it could affect all business units.
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