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Salesforce Consumer Goods Cloud Accredited Professional (AP-204) Exam - Topic 3 Question 59 Discussion
Topic #: 3
ABC Telecom wants to enable Experience Cloud for their partners. They want Communications Cloud to communicate with external systems during an order capture journey for their partners. Users should go through a guided journey and connect with an external system seamlessly.
Which two features must a Consultant use to meet their needs?
For partner-facing guided journeys in Experience Cloud that must communicate with external systems during order capture, Salesforce recommends using OmniScripts and Integration Procedures together.
OmniScripts (A) provide the guided user journey---highly configurable, step-by-step flows where partners can configure products, enter customer data, and trigger backend processes. OmniScripts are the front-end orchestration layers for Communications Cloud CPQ and order capture in portals.
Integration Procedures (C) are the server-side execution engine that handle:
Calling external systems
Orchestrating multiple APIs
Handling transformations
Reducing client-server chattiness
They are specifically optimized for Experience Cloud, where minimizing round trips and improving performance is critical.
DataRaptors (B) handle simple CRUD and transformations but are not well suited for multi-step external integrations. FlexCards (D) are for display/UI components, not guided journeys or external API orchestration.
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