Salesforce Exam B2C-Solution-Architect Topic 7 Question 62 Discussion

Actual exam question for Salesforce's B2C-Solution-Architect exam

Question #: 62
Topic #: 7

A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their dat

a. This often requires restricting their data processing.

Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?

Choose 3 answers

ARemoving a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact

BConsider deleting all of the customer data in order to adhere to the requirements.

CRestricting data within Service Cloud requires contacting a Service Cloud account representative.

DExport relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.

ERestricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.

Show Suggested Answer

Suggested Answer: A, D, E

These are three considerations that the financial services firm should be aware of when limiting data processing across these clouds. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact, as deleting a restricted contact will result in an error message. Exporting relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data is a best practice for complying with data requests or regulations. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative, as this feature is not available in the user interface.

by Maile at Apr 08, 2024, 11:04 AM

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Ciara

17 hours ago

Definitely. I think the key considerations are understanding the specific data processing restrictions, coordinating across the different clouds, and making sure any customer data is retained before making changes.

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Bette

2 days ago

This question seems pretty straightforward, but it's crucial that we get it right. The firm needs to be aware of the restrictions on data processing, and we need to make sure we're addressing that properly across all the clouds they're implementing.

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