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Salesforce Certified B2C Commerce Architect (Arch-303) Exam - Topic 6 Question 8 Discussion

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.Which two reasons should a Solution Architect use to justify those recommendations?Choose 2 answers
B) Mobile Connect only supports outbound messaging in selected countries and C) Social Studio does not support 1:1 messaging on the apps listed in the scenario
A) Mobile Connect lacks integration with the service agent console without Digital Engagement
D) Social Studio is limited to listening to social channel and not responding

Salesforce Certified B2C Commerce Architect (Arch-303) Exam - Topic 6 Question 8 Discussion

Actual exam question for Salesforce's Salesforce Certified B2C Commerce Architect (Arch-303) exam
Question #: 8
Topic #: 6
[All Salesforce Certified B2C Commerce Architect (Arch-303) Questions]

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.

Which two reasons should a Solution Architect use to justify those recommendations?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

by Elza at Jul 30, 2022, 01:18 AM

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Tiara
10 months ago
I thought Social Studio could do more than just listen!
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Cathern
10 months ago
D is spot on, Social Studio is just for listening.
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William
10 months ago
Wait, does Mobile Connect really only work in some countries?
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Melissa
11 months ago
I agree, Social Studio can't handle 1:1 messaging.
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Yan
11 months ago
A is definitely a reason to consider Digital Engagement.
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Pedro
11 months ago
I feel like option C could be right since Social Studio might not handle 1:1 messaging effectively, but I need to double-check that.
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Suzi
11 months ago
I practiced a similar question where we discussed the limitations of Mobile Connect, but I can't recall if it was about outbound messaging or integration.
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Ashanti
11 months ago
I'm not entirely sure, but I think Social Studio is more about monitoring than direct messaging, which could make option D relevant.
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Val
11 months ago
I remember that Mobile Connect doesn't integrate well with the service agent console, so option A might be a strong reason for the recommendation.
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Darci
11 months ago
I feel like C is definitely a possibility since Social Studio's focus is on engagement rather than direct responses, but I need to double-check that.
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Krystal
11 months ago
I practiced a similar question, and I think B could be relevant since it mentions limitations in messaging, but I’m not completely confident.
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Elmira
11 months ago
I'm not entirely sure, but I think Social Studio is more about monitoring than direct messaging, which could make D a valid reason too.
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Stefania
11 months ago
I remember that Mobile Connect is more about sending messages rather than integrating with service agents, so A might be a solid choice.
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Valda
11 months ago
Hmm, this looks like a tricky one. I'll need to think through the details of the rolemod command and how it interacts with the security policy.
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Ulysses
11 months ago
This looks like a straightforward question about checking if the current user is a Salesforce B2B Commerce guest user. I think the key is to look at the options and determine which one best matches that criteria.
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Noel
11 months ago
Ah, I remember learning about this in class. VLANs are a great way to logically separate a network based on the needs of different departments or functions. I'm confident the answer is True.
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