Salesforce Exam B2C-Commerce-Architect Topic 6 Question 8 Discussion

Actual exam question for Salesforce's B2C-Commerce-Architect exam

Question #: 8
Topic #: 6

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.

Which two reasons should a Solution Architect use to justify those recommendations?

Choose 2 answers

AMobile Connect lacks integration with the service agent console without Digital Engagement

BMobile Connect only supports outbound messaging in selected countries

CSocial Studio does not support 1:1 messaging on the apps listed in the scenario

DSocial Studio is limited to listening to social channel and not responding

Show Suggested Answer

Suggested Answer: B, C

by Elza at Jul 30, 2022, 01:18 AM

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