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Universal Containers is a global financial company that sells financial products and services including, bank accounts, loans, and insurance. UC uses Salesforce Service cloud to service their customer via calls, live chat. The support agents would open bank accounts on the spot for customers who are inquiring about UC bank accounts.
UC Core banking system is the system of record for bank accounts and all accounts opened in salesforce have to be synced in real-time to the core banking system. Support agents need to inform the customers with the newly created bank account ID which has to be generated from the core banking system.
Which integration pattern is recommended for this use case?
Suggested Answer: D
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23 comments · newest first
SA
Sanda
2 days ago
But D ensures instant feedback.
RU
Rueben
7 days ago
C allows for better handling.
MY
My
13 days ago
Plus, it’s easy to implement.
DA
Daniel
18 days ago
I agree, D is straightforward.
RO
Rodolfo
23 days ago
D covers immediate needs.
SA
Sanda
28 days ago
Outbound message is too slow.
RU
Rueben
1 month ago
Streaming API is complex though.
DA
Daniel
1 month ago
A seems interesting too.
RO
Rodolfo
1 month ago
C could work, but D feels safer.
RU
Rueben
2 months ago
I prefer C. Events are flexible.
MY
My
2 months ago
Real-time sync is crucial.
SA
Sanda
2 months ago
Why D?
MY
My
2 months ago
I think D is the best choice.
RO
Rodolfo
2 months ago
Tough question!
ME
Melda
2 months ago
Streaming API sounds cool, but is it really necessary for this?
LA
Lavonna
3 months ago
B) Use outbound message could work too, but not as efficient.
ME
Melita
3 months ago
Wait, can we really rely on real-time updates with that method?
LY
Lyla
3 months ago
Totally agree, real-time sync is crucial!
NO
Noah
3 months ago
I think D) Use request and reply makes the most sense here.
LE
Lettie
3 months ago
I feel like platform events could work, but I'm leaning towards request and reply since we need an immediate response for the account ID.
YO
Yoko
4 months ago
I practiced a similar question where streaming API was mentioned, but I don't know if it fits this scenario.
CO
Colette
4 months ago
I'm not entirely sure, but I remember something about outbound messages being useful for integrations.
EL
Elfriede
4 months ago
I think the request and reply pattern makes sense here since we need real-time data from the core banking system.