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Salesforce Exam ARC-101 Topic 6 Question 51 Discussion

Actual exam question for Salesforce's ARC-101 exam
Question #: 51
Topic #: 6
[All ARC-101 Questions]

A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:

1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment.

2. A Marketing solution they use for email campaigns.

The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.

Which system should be the System of record for their customers and prospects?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Lenny at Oct 18, 2024, 11:59 PM

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Freeman
1 months ago
Option C is the way to go. Salesforce is the clear choice here. Although, I do have to wonder if the marketing team has ever heard of a little thing called 'email signatures'... just sayin'.
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Torie
2 months ago
C is the correct answer, no doubt about it. Although, I have to say, a 'New Custom Database' (option D) sounds like the kind of thing my boss would come up with. Gotta love those out-of-the-box ideas, right?
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Jules
23 days ago
Option D does sound interesting, but sticking with Salesforce for customer and prospect data is the way to go.
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Rory
1 months ago
Yeah, having all the relevant information in Salesforce will make it easier for the sales and service teams.
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Charlene
1 months ago
I agree, C is definitely the best choice. It makes sense to have Salesforce as the system of record.
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Raelene
2 months ago
I'm going with C as well. As a former IT support technician, I can tell you that trying to manage customer data across multiple systems is a recipe for disaster. Salesforce is the way to go here.
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Anthony
2 months ago
Definitely C. Why would you want to have multiple systems of record? That's just asking for data inconsistency and headaches down the road.
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Skye
30 days ago
User 2
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Dorothy
1 months ago
User 1
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Merlyn
2 months ago
But what about the ERP system that handles customer invoicing and order fulfillment?
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Rodolfo
2 months ago
C) Salesforce with relevant Marketing and ERP information. This seems like the logical choice as Salesforce is the designated CRM system and should be the system of record for customers and prospects.
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Reid
2 months ago
I agree, Salesforce is designed for managing customer interactions.
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Sol
3 months ago
I think Salesforce should be the system of record for customers and prospects.
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