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A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?
Suggested Answer: A
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14 comments · newest first
AN
Annamaria
10 months ago
Generic Event? Really? That doesn't seem right at all.
NA
Nakisha
11 months ago
Wait, are we sure Push Topic is the best option? Sounds too simple!
JE
Jess
11 months ago
Change Data Capture could work too, but not as real-time.
MA
Marvel
11 months ago
Definitely agree, Push Topic is designed for that!
FR
Franklyn
11 months ago
I think a Push Topic Event is the way to go for real-time updates.
ES
Essie
11 months ago
I’m confused about the difference between Push Topic and Generic Events. I wish I had reviewed that section more thoroughly before the exam.
DO
Dorcas
12 months ago
I feel like Platform Events could work too, but I’m leaning towards Push Topic Events because they seem more suited for this scenario.
MO
Moira
12 months ago
I remember practicing with Change Data Capture Events, but I’m not certain if that’s the right choice for just counting closed Cases.
AM
Amie
1 year ago
I think we might need to use a Push Topic Event since it’s designed for real-time updates, but I’m not completely sure.
JA
Jade
1 year ago
I feel pretty confident that Platform Event is the way to go here. It's designed for real-time updates, which is exactly what the manager is looking for. I'll make sure to explain my reasoning in the exam.
KE
Kenda
1 year ago
I'm a bit confused on this one. Is Change Data Capture Event a viable option, or is that more for batch processing? I'll need to double-check the characteristics of each event type to determine the most appropriate one for this use case.
CA
Candida
1 year ago
Okay, let me think this through. The requirement is for real-time updates, so I'm leaning towards either Platform Event or Push Topic Event. I'll need to carefully compare the pros and cons of each to make the best choice.
RO
Rozella
1 year ago
Hmm, I'm a bit unsure here. Is Platform Event the best option, or should I consider something like Push Topic Event instead? I'll need to review the differences between these event types.
JU
Judy
1 year ago
I think this is a straightforward question. The manager wants to track closed cases in real-time, so I'd go with Platform Event.