Salesforce ARC-101 Exam - Topic 11 Question 69 Discussion

Actual exam question for Salesforce's ARC-101 exam

Question #: 69
Topic #: 11

The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:

A customer has initiated a product exchange via a Case A customer service rep clicks on the "Authorize Exchange Product" menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the "Initiate Refund" menu item on the Case

Which two solutions will meet these business requirements?

Choose 2 answers

ACase after insert Trigger that executes a callout.

BCase Workflow Rule that sends an Outbound Message.

CCase after insert Trigger that publishes a Platform Event.

DCustom Apex controller that publishes a Platform Event.

Show Suggested Answer

Suggested Answer: C, D

by Hildegarde at Jan 05, 2026, 05:16 AM

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Ressie

6 days ago

A and D. Triggers and Apex are where it's at. Screw Workflow Rules!

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Mee

11 days ago

I'd go with B and C. Outbound Messages are tried and true, and Platform Events are the new hotness.

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Alpha

16 days ago

C and D are the way to go. Platform Events are the future!

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Jeannine

21 days ago

I’m leaning towards the Case after insert Trigger that publishes a Platform Event, but I’m not confident about the specifics of the callout option.

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Derick

26 days ago

I practiced a similar question where we had to choose between Workflow Rules and Triggers, and I feel like Workflow Rules might not be as flexible for this scenario.

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Shonda

1 month ago

I think using a Platform Event might be the way to go since it allows for real-time event handling, but I can't recall if it should be in a Trigger or a Custom Apex controller.

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Wynell

1 month ago

I remember we discussed triggers in class, but I'm not entirely sure if a Case after insert Trigger is the best option for real-time tracking.

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Abel

1 month ago

I'm leaning towards the Platform Event trigger. It feels a bit more straightforward than building a custom controller, and I'm familiar with using triggers to capture events.

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Elke

2 months ago

The Outbound Message option seems a bit outdated to me. I'm more comfortable with the modern Platform Event approach, either through a trigger or custom controller.

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Vilma

2 months ago

For an ad-hoc analytics system, I'd go with the Platform Event solutions. That way the external system can just subscribe to the events without needing to integrate with Salesforce workflows.

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Stefania

2 months ago

I'm a bit confused on the difference between the Outbound Message and Platform Event options. Do they both achieve the same real-time capture requirement?

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Lettie

2 months ago

I think the key here is to capture the events in real-time, so I'm leaning towards the Platform Event solutions. The trigger or custom controller options seem like they could work.

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