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The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:
A customer has initiated a product exchange via a Case A customer service rep clicks on the "Authorize Exchange Product" menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the "Initiate Refund" menu item on the Case
Which two solutions will meet these business requirements?
Choose 2 answers
Suggested Answer: C, D
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30 comments · newest first
BR
Breana
4 months ago
C and D cover all bases.
JI
Jin
4 months ago
Exactly, we need real-time data.
LA
Lajuana
4 months ago
B might not capture everything needed.
BR
Breana
5 months ago
A seems too complex for this scenario.
JI
Jin
6 months ago
I agree, D is also good for custom needs.
DE
Deeann
6 months ago
C allows real-time tracking with Platform Events.
LA
Lajuana
6 months ago
Why C?
DE
Deeann
6 months ago
I think C and D are the best options.
BR
Breana
6 months ago
This question is tricky.
MI
Minna
6 months ago
Not sure if a Custom Apex controller is necessary for this.
LA
Lashunda
7 months ago
Agree, Platform Events are the way to go for real-time tracking.
RA
Rashad
7 months ago
Surprised they didn't mention using Process Builder!
SH
Sharen
7 months ago
I think a Workflow Rule is too limited for real-time needs.
LI
Linn
7 months ago
A Case after insert Trigger can definitely work for this.
AN
Antonio
7 months ago
Haha, this is a classic Salesforce question. I'd say C and D, but I'm still trying to figure out how to turn my computer on.
RE
Ressie
8 months ago
A and D. Triggers and Apex are where it's at. Screw Workflow Rules!
ME
Mee
8 months ago
I'd go with B and C. Outbound Messages are tried and true, and Platform Events are the new hotness.
AL
Alpha
8 months ago
C and D are the way to go. Platform Events are the future!
JE
Jeannine
9 months ago
I’m leaning towards the Case after insert Trigger that publishes a Platform Event, but I’m not confident about the specifics of the callout option.
DE
Derick
9 months ago
I practiced a similar question where we had to choose between Workflow Rules and Triggers, and I feel like Workflow Rules might not be as flexible for this scenario.
SH
Shonda
9 months ago
I think using a Platform Event might be the way to go since it allows for real-time event handling, but I can't recall if it should be in a Trigger or a Custom Apex controller.
WY
Wynell
9 months ago
I remember we discussed triggers in class, but I'm not entirely sure if a Case after insert Trigger is the best option for real-time tracking.
AB
Abel
9 months ago
I'm leaning towards the Platform Event trigger. It feels a bit more straightforward than building a custom controller, and I'm familiar with using triggers to capture events.
EL
Elke
9 months ago
The Outbound Message option seems a bit outdated to me. I'm more comfortable with the modern Platform Event approach, either through a trigger or custom controller.
VI
Vilma
10 months ago
For an ad-hoc analytics system, I'd go with the Platform Event solutions. That way the external system can just subscribe to the events without needing to integrate with Salesforce workflows.
ST
Stefania
10 months ago
I'm a bit confused on the difference between the Outbound Message and Platform Event options. Do they both achieve the same real-time capture requirement?
LE
Lettie
10 months ago
I think the key here is to capture the events in real-time, so I'm leaning towards the Platform Event solutions. The trigger or custom controller options seem like they could work.
AV
Avery
3 months ago
Custom Apex could provide more flexibility for complex scenarios.
RO
Royce
3 months ago
Definitely! The trigger option sounds efficient too.
MA
Mari
3 months ago
I agree, Platform Events are the way to go for real-time tracking.