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Salesforce AP-222 Exam - Topic 1 Question 8 Discussion

Posted by Terry on Jun 30, 2026 at 08:42 PM

Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?

Suggested Answer: A, B, C

A (Employee Workspace); B (Employee Concierge); C (HR Service Center). This maps the scenario to the Salesforce-native capability that owns the requirement.

The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.

Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Install and configure the employee-facing packages that deliver the workspace, concierge intake, and HR service capabilities. For exam preparation, validate the answer by tracing the record lifecycle, the user persona, and the automation owner from intake through reporting.

Why the Incorrect Options Are Wrong: D uses the wrong packaged object or module boundary for this scenario. E uses the wrong packaged object or module boundary for this scenario.


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23 comments · newest first
RE
Rebecka 2 days ago
I’d go with A, C, and E. E has great features too!
DW
Dwight 7 days ago
A and B are crucial for a good employee experience.
TI
Tiera 13 days ago
I feel like C really enhances employee support.
ME
Merrilee 18 days ago
D seems less relevant for public sector. A, B, and C are solid.
SH
Shad 23 days ago
I’m leaning towards A, B, and D. Workplace Strategy Planner is cool!
AI
Aileen 28 days ago
C is definitely a must-have for HR services.
JU
Julio 1 month ago
I agree! Employee Workspace is essential.
CL
Clare 1 month ago
I think A, B, and C are the best options.
AB
Abraham 1 month ago
A and C are must-haves for employee experience.
BR
Brandon 2 months ago
I’m leaning towards A, C, and D. D is useful for strategy.
CE
Cecilia 2 months ago
Definitely A, B, and C. They cover all bases.
SA
Sage 2 months ago
A and B seem like a good combo too.
EL
Elvera 2 months ago
I feel like C is essential for HR.
ME
Melissa 2 months ago
I think A, B, and C are the best options.
CA
Cathrine 2 months ago
I heard all three are essential for the Public Sector!
SH
Shenika 3 months ago
A and C are definitely in there, but B? Not so sure.
BE
Bea 3 months ago
Wait, I thought E was part of it?
CA
Cary 3 months ago
I disagree, D should be included too!
HO
Horace 3 months ago
I think A, B, and C are the right ones.
AR
Arlette 3 months ago
I’m uncertain about Workplace Strategy Planner; it sounds familiar, but I don't think it fits with the Employee Experience focus.
BA
Barrett 4 months ago
I feel like Employee Concierge might be part of it too, but I can't recall all the details.
HU
Hubert 4 months ago
I remember practicing with a similar question, and I think HR Service Center was included in that one.
NA
Natalie 4 months ago
I think Employee Workspace is definitely one of the features, but I'm not sure about the other two.
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