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Salesforce AP-211 Exam - Topic 1 Question 14 Discussion

A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.Which record should the consultant configure to accomplish this?
C) Identity Verification Parameter Item
A) Verification Search Feature
B) Identity Verification Process Detail
D) Linked Identity Search Detail

Salesforce AP-211 Exam - Topic 1 Question 14 Discussion

Actual exam question for Salesforce's AP-211 exam
Question #: 14
Topic #: 1
[All AP-211 Questions]

A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.

Which record should the consultant configure to accomplish this?

Show Suggested Answer Hide Answer
Suggested Answer: C

In Salesforce Health Cloud's Identity Verification framework, you can configure which search parameters (such as date of birth, SSN, phone number, etc.) are used by customer service representatives to verify a member or patient's identity.

To add a new search parameter, you configure an Identity Verification Parameter Item record.

Identity Verification Parameter Item Defines the actual search fields that will be used in the verification process.

These parameter items are tied to the Identity Verification Process Detail to determine how the verification is performed.

Why not the others?

A . Verification Search Feature -- This controls whether identity verification search is enabled, but not the specific search parameters.

B . Identity Verification Process Detail -- This defines the steps and rules of the verification process, but doesn't store the search fields themselves.

D . Linked Identity Search Detail -- Used to configure linked identities across systems, not to add new search parameters.

Salesforce Health Cloud Reference:

Salesforce Help -- Identity Verification in Health Cloud

''To configure the search fields that agents use for member or patient identity verification, create and manage Identity Verification Parameter Item records.''

Salesforce Health Cloud Identity Verification Documentation


Contribute your Thoughts:

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Patrick
5 days ago
I think it's definitely C) Identity Verification Parameter Item.
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Jamey
10 days ago
I lean towards D) Linked Identity Search Detail, but I’m not confident. I remember discussing how linked records can affect search capabilities in class.
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Myra
15 days ago
I’m a bit confused about this one. I thought the Identity Verification Process Detail was more about the overall process rather than specific parameters.
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Larae
20 days ago
I remember a practice question that was similar, and it focused on configuring search features. I feel like A) Verification Search Feature could be relevant too.
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Kristin
25 days ago
I think the answer might be C) Identity Verification Parameter Item, but I'm not entirely sure. It sounds like the right place to add a new search parameter.
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