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A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.
Which record should the consultant configure to accomplish this?
In Salesforce Health Cloud's Identity Verification framework, you can configure which search parameters (such as date of birth, SSN, phone number, etc.) are used by customer service representatives to verify a member or patient's identity.
To add a new search parameter, you configure an Identity Verification Parameter Item record.
Identity Verification Parameter Item Defines the actual search fields that will be used in the verification process.
These parameter items are tied to the Identity Verification Process Detail to determine how the verification is performed.
Why not the others?
A . Verification Search Feature -- This controls whether identity verification search is enabled, but not the specific search parameters.
B . Identity Verification Process Detail -- This defines the steps and rules of the verification process, but doesn't store the search fields themselves.
D . Linked Identity Search Detail -- Used to configure linked identities across systems, not to add new search parameters.
Salesforce Health Cloud Reference:
Salesforce Help -- Identity Verification in Health Cloud
''To configure the search fields that agents use for member or patient identity verification, create and manage Identity Verification Parameter Item records.''
Salesforce Health Cloud Identity Verification Documentation