Salesforce AP-209 Exam - Topic 4 Question 8 Discussion

Actual exam question for Salesforce's AP-209 exam

Question #: 8
Topic #: 4

Universal Containers wants to use 'Capacity Based' contractors to complete installations that often require crews and can take more than one day.

What is true about 'Capacity Based Resources'? (Choose 2 options)

ACapacity Based Resources can be assigned to Service Appointments that have a Scheduling Dependency

BMulti-Day Work does not support Capacity Based Resources

CComplex Work does not support Capacity Based Resources

DCrews can be Capacity Based Resources

Show Suggested Answer

Suggested Answer: B, C

Capacity-Based Scheduling is a simplified scheduling model (buckets of work) compared to the standard, granular optimization. Because it ignores specific travel times and start times, it has significant limitations.

Option B is correct: Capacity-Based Resources (contractors) cannot be assigned Multi-Day Service Appointments. They work on a 'Hours per Day' or 'Jobs per Day' limit, and the system cannot span a single appointment record across multiple days for them.

Option C is correct: They cannot handle Complex Work (dependencies like 'Start Same Time' or 'Follow Immediately'). Since the engine doesn't calculate their precise start time (it just ensures they have enough hours in the day), it cannot synchronize their work with other resources.

Option D is incorrect: You cannot create a Service Crew composed of Capacity-Based resources.

by Beata at Mar 31, 2026, 11:16 PM

Limited Time Offer

25%

Off

Get Premium AP-209 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Precious

3 days ago

I remember something about multi-day work not supporting Capacity Based Resources, but I can't recall the details clearly.

upvoted 0 times

...

Glen

8 days ago

I think Capacity Based Resources can be assigned to Service Appointments with Scheduling Dependencies, but I'm not entirely sure.

upvoted 0 times

...