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Salesforce AP-208 Exam - Topic 1 Question 6 Discussion

A large insurance company hired a consulting firm to improve customer experiences for customers that want to complete standard processes online, such as getting an insurance quote or submitting a claim. Which three standard Insurance Platform components can digitally enable these core insurance operations?
A) Quote, Rate, and Apply and C) Policy Administration and E) Claims Management
B) Quote Creation Toolbox
D) Mobile Claim Submission

Salesforce AP-208 Exam - Topic 1 Question 6 Discussion

Actual exam question for Salesforce's AP-208 exam
Question #: 6
Topic #: 1
[All AP-208 Questions]

A large insurance company hired a consulting firm to improve customer experiences for customers that want to complete standard processes online, such as getting an insurance quote or submitting a claim. Which three standard Insurance Platform components can digitally enable these core insurance operations?

Show Suggested Answer Hide Answer
Suggested Answer: A, C, E

Salesforce's Digital Insurance Platform contains purpose-built components that support the principal stages of the insurance lifecycle. Three of those standard components are Quote, Rate, and Apply; Policy Administration; and Claims Management. Quote, Rate, and Apply enables insurers to deploy digital quote-to-bind experiences for customers, brokers, sales representatives, and underwriters. It supports product selection, rating, quote generation, guided OmniScripts, and digital customer experiences. Customers can therefore provide information and obtain insurance quotes through online channels. Policy Administration manages the insurance policy lifecycle, including issuance, endorsements, billing, renewals, and commissions. It provides the policy-management layer required after a quote becomes an active insurance relationship. Claims Management supports the claims lifecycle, allowing insurers to create, process, and manage claims while connecting those claims to policy information. Quote Creation Toolbox and Mobile Claim Submission are not the primary Digital Insurance Platform component names. Mobile experiences can certainly be implemented for claim submission, but they operate through the broader Claims Management capability rather than replacing it as a platform component. The three standard components are therefore Quote, Rate, and Apply; Policy Administration; and Claims Management.


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