Salesforce Als-Con-201 Exam - Topic 4 Question 3 Discussion

Actual exam question for Salesforce's Als-Con-201 exam

Question #: 3
Topic #: 4

Choose 1 option.

Cumulus Pharma wants to launch a new product, ''Immunexis,'' and mandates that field sales reps must capture explicit opt-in consent from Healthcare Providers (HCPs) before sending any digital marketing materials. The following records are already configured in Agentforce Life Sciences:

Data Use Purpose record for ''Immunexis Marketing''

Communication Subscription record named ''Immunexis KOL Webinar Series''

Engagement Channel Type record for ''Email''

When reps attempt to capture consent on their iPads, they can see the ''Immunexis KOL Webinar Series'' subscription, but they cannot select ''Email'' as a channel to capture the opt-in preference.

Which step resolves this issue so the rep can select ''Email'' for this subscription?

ANavigate to the Consent Administration tab in the Admin Console and check the box for ''Allow Email Channel.''

BCreate a Communication Subscription Channel Type junction record to link the Subscription to the Engagement Channel Type.

CCreate a Communication Subscription Consent record for the user profile to activate the channel visibility.

Show Suggested Answer

Suggested Answer: B

Option B is correct because Communication Subscription Channel Type is the junction record that links a Communication Subscription to an Engagement Channel Type. Salesforce's Life Sciences Consent Management data model includes Communication Subscription, Communication Subscription Channel Type, Communication Subscription Consent, Data Use Purpose, Engagement Channel Type, and related consent objects. This confirms that subscription-channel availability is modeled through Communication Subscription Channel Type, not only through the subscription or channel records separately.

Salesforce's Communication Subscription objects documentation states that Communication Subscription Channel Type specifies the engagement channel that can be used to contact the customer for a communication subscription. The Salesforce object reference also identifies fields on Communication Subscription Channel Type such as EngagementChannelTypeId, confirming that this object connects the subscription to the channel.

Option A is incorrect because there is no indication that a generic ''Allow Email Channel'' checkbox controls this relationship. Option C is also incorrect because Communication Subscription Consent stores an individual HCP's consent preference after the channel-subscription combination exists. It does not make the Email channel selectable for the subscription. Therefore, the consultant must create a Communication Subscription Channel Type record linking ''Immunexis KOL Webinar Series'' to the Email Engagement Channel Type.

by Gracia at May 04, 2026, 03:11 PM

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