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Salesforce Als-Con-201 Exam - Topic 4 Question 3 Discussion

Choose 1 option.Cumulus Pharma wants to launch a new product, ''Immunexis,'' and mandates that field sales reps must capture explicit opt-in consent from Healthcare Providers (HCPs) before sending any digital marketing materials. The following records are already configured in Agentforce Life Sciences:Data Use Purpose record for ''Immunexis Marketing''Communication Subscription record named ''Immunexis KOL Webinar Series''Engagement Channel Type record for ''Email''When reps attempt to capture consent on their iPads, they can see the ''Immunexis KOL Webinar Series'' subscription, but they cannot select ''Email'' as a channel to capture the opt-in preference.Which step resolves this issue so the rep can select ''Email'' for this subscription?
B) Create a Communication Subscription Channel Type junction record to link the Subscription to the Engagement Channel Type.
A) Navigate to the Consent Administration tab in the Admin Console and check the box for ''Allow Email Channel.''
C) Create a Communication Subscription Consent record for the user profile to activate the channel visibility.

Salesforce Als-Con-201 Exam - Topic 4 Question 3 Discussion

Actual exam question for Salesforce's Als-Con-201 exam
Question #: 3
Topic #: 4
[All Als-Con-201 Questions]

Choose 1 option.

Cumulus Pharma wants to launch a new product, ''Immunexis,'' and mandates that field sales reps must capture explicit opt-in consent from Healthcare Providers (HCPs) before sending any digital marketing materials. The following records are already configured in Agentforce Life Sciences:

Data Use Purpose record for ''Immunexis Marketing''

Communication Subscription record named ''Immunexis KOL Webinar Series''

Engagement Channel Type record for ''Email''

When reps attempt to capture consent on their iPads, they can see the ''Immunexis KOL Webinar Series'' subscription, but they cannot select ''Email'' as a channel to capture the opt-in preference.

Which step resolves this issue so the rep can select ''Email'' for this subscription?

Show Suggested Answer Hide Answer
Suggested Answer: B

Option B is correct because Communication Subscription Channel Type is the junction record that links a Communication Subscription to an Engagement Channel Type. Salesforce's Life Sciences Consent Management data model includes Communication Subscription, Communication Subscription Channel Type, Communication Subscription Consent, Data Use Purpose, Engagement Channel Type, and related consent objects. This confirms that subscription-channel availability is modeled through Communication Subscription Channel Type, not only through the subscription or channel records separately.

Salesforce's Communication Subscription objects documentation states that Communication Subscription Channel Type specifies the engagement channel that can be used to contact the customer for a communication subscription. The Salesforce object reference also identifies fields on Communication Subscription Channel Type such as EngagementChannelTypeId, confirming that this object connects the subscription to the channel.

Option A is incorrect because there is no indication that a generic ''Allow Email Channel'' checkbox controls this relationship. Option C is also incorrect because Communication Subscription Consent stores an individual HCP's consent preference after the channel-subscription combination exists. It does not make the Email channel selectable for the subscription. Therefore, the consultant must create a Communication Subscription Channel Type record linking ''Immunexis KOL Webinar Series'' to the Email Engagement Channel Type.


by Gracia at May 04, 2026, 03:11 PM

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Berry
4 days ago
I thought we had to create a consent record for the user profile to make the channel visible, but now I'm second-guessing that.
upvoted 0 times
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Sabra
9 days ago
This question feels similar to one we did on consent management, but I can't recall if we focused on channel visibility or something else.
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Irma
14 days ago
I'm not entirely sure, but I think we might need to create a junction record to connect the subscription with the email channel.
upvoted 0 times
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Rupert
19 days ago
I remember we discussed how channel types need to be linked to subscriptions in our last practice session.
upvoted 0 times
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Dick
24 days ago
I could be wrong, but I think the consent record is more about user permissions rather than linking the subscription to the channel.
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Clare
2 months ago
This reminds me of a practice question where we had to set up communication channels, and I feel like creating a junction record was the right move there.
upvoted 0 times
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Karrie
3 months ago
I'm not entirely sure, but I think we might need to activate the channel visibility first, which makes me lean towards option B.
upvoted 0 times
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Gilbert
3 months ago
I remember something about needing to link subscription records to channel types, so option A sounds familiar.
upvoted 0 times
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