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Salesforce Certified Agentforce Specialist (AI-201) Exam - Topic 2 Question 21 Discussion

The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks and assist in providing detailed explanations behind product prices and deals.Following Salesforce best practices, which type of agent should they create?
C) Sales Agent
A) Service Agent
B) Employee Agent

Salesforce Certified Agentforce Specialist (AI-201) Exam - Topic 2 Question 21 Discussion

Actual exam question for Salesforce's Salesforce Certified Agentforce Specialist (AI-201) exam
Question #: 21
Topic #: 2
[All Salesforce Certified Agentforce Specialist (AI-201) Questions]

The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks and assist in providing detailed explanations behind product prices and deals.

Following Salesforce best practices, which type of agent should they create?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Audrie at Apr 08, 2026, 11:50 PM

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Trina
3 days ago
Right! Sales Agent can help with pricing and scheduling.
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Devora
8 days ago
Employee Agent seems too broad for this specific role.
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Billy
13 days ago
A Service Agent might not focus on sales tasks.
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Yuki
18 days ago
Agreed! It fits the sales staff's needs perfectly.
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Trina
23 days ago
I think a Sales Agent is the best choice.
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Micheal
29 days ago
Exactly, Sales Agent aligns with their needs best.
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Arleen
1 month ago
True, but the main goal is sales support.
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Cherelle
1 month ago
But what about the Employee Agent? It could help with internal tasks.
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Maddie
1 month ago
I agree, Sales Agent is the way to go.
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Micheal
2 months ago
Yeah, definitely. They focus on sales tasks.
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Arleen
2 months ago
I think a Sales Agent makes the most sense.
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Lindsey
2 months ago
Employee Agent doesn’t fit the task focus here.
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Serina
2 months ago
Are we sure a Sales Agent is the best choice? Seems too simple.
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Aaron
2 months ago
Surprised this isn't a no-brainer—Sales Agent all the way!
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Zachary
4 months ago
I think a Service Agent would work better.
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Paola
4 months ago
Definitely a Sales Agent for this!
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Johnna
5 months ago
I'm a bit confused; could an Employee Agent work here since it involves scheduling tasks? But it feels more sales-oriented.
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Leonardo
5 months ago
I practiced a similar question where the focus was on task management, and I think it leaned towards a Sales Agent too.
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Emelda
5 months ago
I remember something about Service Agents being more focused on customer support, so that doesn't seem right for this scenario.
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Solange
5 months ago
I think it might be a Sales Agent since it's specifically for the sales staff, but I'm not entirely sure.
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