Salesforce Certified Agentforce Specialist (AI-201) Exam - Topic 2 Question 21 Discussion

Actual exam question for Salesforce's Salesforce Certified Agentforce Specialist (AI-201) exam

Question #: 21
Topic #: 2

[All Salesforce Certified Agentforce Specialist (AI-201) Questions]

The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks and assist in providing detailed explanations behind product prices and deals.

Following Salesforce best practices, which type of agent should they create?

AService Agent

BEmployee Agent

CSales Agent

Show Suggested Answer

Suggested Answer: C

by Audrie at Apr 08, 2026, 11:50 PM

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Zachary

26 days ago

I think a Service Agent would work better.

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Paola

1 month ago

Definitely a Sales Agent for this!

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Johnna

2 months ago

I'm a bit confused; could an Employee Agent work here since it involves scheduling tasks? But it feels more sales-oriented.

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Leonardo

2 months ago

I practiced a similar question where the focus was on task management, and I think it leaned towards a Sales Agent too.

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Emelda

2 months ago

I remember something about Service Agents being more focused on customer support, so that doesn't seem right for this scenario.

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Solange

2 months ago

I think it might be a Sales Agent since it's specifically for the sales staff, but I'm not entirely sure.

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