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An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?
The Agentforce Specialist is defining a custom action for an Agentforce agent in Agent Builder. Actions determine what the agent does (e.g., retrieve data, update records). Let's evaluate the options.
Option A: Apex TriggerApex Triggers are event-driven scripts, not selectable actions in Agent Builder. While Apex can be invoked via other means (e.g., Flows), it's not a direct option for custom agent actions, making this incorrect.
Option B: SOQLSOQL (Salesforce Object Query Language) is a query language, not an executable action type in Agent Builder. While actions can use queries internally, SOQL isn't a standalone option, making this incorrect.
Option C: FlowsIn Agentforce Studio's Agent Builder, custom actions can be created using Salesforce Flows. Flows allow complex logic (e.g., data retrieval, updates, or integrations) and are explicitly supported as a custom action type. The specialist can select an existing Flow or create one, making this the correct answer.
Option D: JavaScriptJavaScript isn't an option for defining agent actions in Agent Builder. It's used in Lightning Web Components, not agent configuration, making this incorrect.
Why Option C is Correct:
Flows are a native, flexible option for custom actions in Agentforce, enabling tailored functionality for agents, as per official documentation.
Salesforce Agentforce Documentation: Agent Builder > Custom Actions -- Lists Flows as a supported action type.
Trailhead: Build Agents with Agentforce -- Details Flow-based actions.
Salesforce Help: Configure Agent Actions -- Confirms Flows integration.
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