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On 4 February 2021, the following error occurred on source Control Central of type Active Directory for identity Clarence.Harper:
Failed to update attributes. There is no such object on the server.
Is this a valid place to look for more information about what caused the error?
Proposed Solution / Statement: Search for the error message on SailPoint Compass or the SailPoint Developer Forums. Check for previous discussions or whitepapers.
Does this proposed solution meet the requirement / solve the scenario?
This is a valid troubleshooting approach. An Active Directory provisioning failure such as 'There is no such object on the server' indicates that the connector attempted an operation against an object or directory reference that Active Directory could not resolve. Potential causes include an account or group being deleted or moved, an outdated distinguished name, an invalid entitlement reference, replication timing, or a provisioning operation targeting an object that no longer exists.
Searching SailPoint's technical knowledge and community resources for the exact connector error is therefore useful because connector-specific errors often have previously documented causes, configuration considerations, and remediation patterns. This should complement---not replace---tenant-side investigation. An administrator should correlate the error with provisioning activity, source information, account state, and the target system. Identity Security Cloud provides Search and audit information for investigating provisioning activity, while SailPoint technical resources provide additional connector-specific context. Current SailPoint documentation explicitly identifies provisioning activity as auditable and searchable.
Study Guide Reference: Provisioning --- Troubleshooting Provisioning Errors, Active Directory Connector Operations, SailPoint Support Resources.
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