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As part of the organization's update to its access request approval and notification process, does the following statement accurately reflect the global reminder and escalation policy?
Proposed Solution / Statement: For governance groups, access requests will be sent only to the manager of an active member.
Does this proposed solution meet the requirement / solve the scenario?
The statement does not accurately describe how governance-group approval and escalation operate. When a governance group is configured as an approver, the request is associated with the group's members, and a member of that governance group can perform the approval on behalf of the group. The system is not designed to send the request exclusively to the manager of one active group member.
Escalation behavior is also broader than the proposed statement suggests. SailPoint documents that when governance-group approvals are escalated to a manager level, the request can be escalated to each member's manager. If a particular member does not have a manager, that member's approval can remain assigned while other members' assignments are escalated. If none of the members has a manager, the applicable approvals can progress to the configured fallback approver.
Therefore, 'only to the manager of an active member' incorrectly reduces a multi-member governance-group escalation process to one manager and does not reflect the documented routing behavior.
Study Guide Reference: Access Management --- Governance Group Approvals, Escalation Chains, Access Request Reviewers.
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