Okay, I think I've got it. The key is that the lesson learned needs to be valid and technically correct, not just a historical event or something that stakeholders believe to be true.
Virtual teams seem like they'd be the most likely to choose their own leader, since they're not co-located and need that autonomy. But I could be wrong - better double-check the options.
Good point, Lindy. Let me re-work this. The outage lasted 15 minutes total, and the business loses $25,000 per minute. So the total financial impact is $375,000.
Okay, I've read through the question a few times now. I think the key is to identify which option best describes the main goal of using KRIs. I'll go with the one that seems most focused on anticipating future risks.
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