I feel like server-based monitoring could also provide useful insights, but it might not reflect the real user experience as well as the end-user device.
I'm a bit confused by the wording of the answer choices. I'll need to re-read the question carefully and think through each option to make sure I select the best one.
This is an interesting question. I'll need to consider which improvements, while beneficial, would not be the primary goals of Bob's business process re-engineering. Things like reducing errors or improving efficiency may not be the main drivers here.
William
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