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A system administrator needs to open a support case for an issue related to QlikView Distribution Service task failures. The administrator gathers the appropriate QlikView document and task log files for support staff to analyze.
What additional information should the administrator provide for support staff to ensure optimum response and resolution time?
Suggested Answer: B
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11 comments · newest first
LI
Lilli
11 months ago
Seems like a lot of info to gather, hope it helps!
LI
Lisha
11 months ago
Wait, are QVDs really necessary for this?
MI
Minna
11 months ago
Meta files are a must for troubleshooting!
GA
Gaston
11 months ago
I think example QlikView documents are crucial too.
LE
Lenita
12 months ago
Definitely need the QlikView system info!
AN
Anjelica
12 months ago
I wonder if the example QVDs would really help in this case. I feel like the logs and system info are more relevant for diagnosing task failures.
JO
Josefa
1 year ago
I practiced a similar question, and I feel like example QlikView documents could be useful, but I'm not convinced they are the most critical piece of information.
RY
Ryan
1 year ago
I'm not entirely sure, but I remember something about including meta files being important for troubleshooting. It might help identify specific issues with the documents.
CL
Claudio
1 year ago
I think providing the QlikView system information is crucial since it gives context about the environment where the issue is happening.
YU
Yuonne
1 year ago
I think the CAPI Vendor and CAPI Provider are the two components that need to be configured for a Day-2 CAPI Operation, but I'm not completely sure.
EL
Elena
1 year ago
Custom Dashboard might be a good option too, but I'm not sure if that would be as easy to make publicly accessible. I'll have to weigh the pros and cons of each choice.