When collecting the stakeholder's benefits expectations, we must:
When collecting stakeholders' benefits expectations, it is essential to classify stakeholders into groups with different levels of relevance. This approach allows the PMO to prioritize the needs and expectations of the most critical stakeholders, ensuring that the PMO's efforts are aligned with the organization's strategic priorities.
Stakeholder Classification: Not all stakeholders have the same influence or interest in the PMO's activities. By grouping stakeholders according to their relevance, the PMO can focus on those whose expectations are most critical to the organization's success.
Prioritization: This classification helps in effectively managing stakeholder expectations, ensuring that the PMO's functions and activities are aligned with the most important benefits expected by the organization's key stakeholders.
PMI Reference: PMI's Stakeholder Management guidelines stress the importance of identifying and prioritizing stakeholders based on their influence and interest in the project or PMO's success. This approach helps in managing competing demands and focusing resources where they will have the most impact.
PMI and PMO VALUE RING Reference:
The PMO VALUE RING methodology encourages the classification of stakeholders to better align PMO functions with the most critical organizational needs and expectations, ensuring that the PMO delivers maximum value.
A PMO is selecting performance indicators for its functions and discussing why certain indicators might carry more weight than others. Why can the performance indicators of each function have different relevance?
Performance indicators vary in relevance because they reflect the unique contributions of each function to stakeholder value. For example, a strategic function may prioritize benefits realization, while an operational function focuses on efficiency metrics. This tailored approach ensures meaningful evaluation.
PMI's Key Performance Indicators (KPIs) framework.
Performance Management in PMOs - Tailoring metrics for functions.
A PMO is considering presenting its stakeholders with a "menu" of available functions to streamline the process of aligning expectations. However, some PMO team members raise concerns that this approach might not address stakeholders' actual needs effectively. Why is presenting a ''menu'' of PMO functions to stakeholders considered flawed?
Presenting a 'menu' assumes that stakeholders can identify the functions that best meet their needs. However, stakeholders often lack the technical understanding to make informed decisions. Instead, the PMO should engage stakeholders in discussions about their desired outcomes and benefits to design tailored services.
PMI's Stakeholder Engagement Principles - Engaging stakeholders in collaborative decision-making.
The PMO Value Ring Framework - Aligning PMO services with stakeholder expectations.
During a strategic planning session, a PMO team discusses how to balance its mix of functions to maximize its impact on the organization. They consider whether financial results, cost reduction, or perceived value should be the guiding principle. What does it mean for the PMO mix of functions to be balanced?
A balanced PMO mix ensures consistent improvement across strategic, operational, and tactical areas. This holistic approach supports long-term success by addressing diverse organizational priorities, including value generation, stakeholder satisfaction, and process efficiency.
PMI's The Standard for Portfolio Management.
Balancing PMO Functions - Strategies for effective function selection.
A PMO is looking for ways to improve its Return On Investment (ROI) and is considering several potential actions. The team discusses strategies like enhancing maturity, focusing on strategic contributions, and optimizing project scopes. Which of the following actions would NOT be recommended to improve the result of the PMO ROI?
Expanding the range of projects under the PMO's mandate may dilute focus and resources, potentially lowering efficiency and value delivery. Improving ROI involves refining existing functions, enhancing competencies, and aligning activities with strategic priorities rather than overextending the PMO's scope.
PMI's The Standard for Portfolio Management.
Optimizing PMO ROI: Strategies and Practices.
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