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A PMO has been thriving within the organization for the past 3 years. A new PMO professional has been appointed to lead the PMO and is expected to sustain its success.
What should the PMO professional do first?
Before making changes or adjustments, the PMO professional should analyze existing performance data and value delivered to understand what is working well and where improvements are needed. This data-driven approach helps sustain success by building on strengths and addressing gaps with evidence.
While collecting expectations (Option B), maturing services (Option C), and realigning strategy (Option D) are important, they come after understanding current performance.
PMI-PMOCP Strategic Alignment underscores baseline analysis as the starting point for sustaining and improving PMO value.
References:
PMI-PMOCP Exam Content Outline, Strategic Alignment Domain
PMI Practice Standard for Project Management Offices (2013), Performance Measurement
PMI PMO Value Ring, Value Realization