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Which phase of problem management includes the regular assessment of the effectiveness of workarounds?
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Which statement about outcomes is CORRECT9
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What type of chance is often used for resolving incidents or implementing security patches?
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Which of the following ensures that a service provider and a service consumer continually co-create value?
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What is defined as any financially valuable component that can contribute to the delivery of a service?
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Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?
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What is defined as a cause, or potential cause, of one or more incidents?
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Which is a purpose of the 'relationship management' practice?
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Which is the CORRECT of the 'R' role in a RACI matrix?
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What is the purpose of the 'relationship management' practice?
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