Trusted PeopleCert ITIL-4-BRM Exam Dumps – Avoid Costly Exam Retakes

Question No: 1

MultipleChoice

A small organization's problem management practice has been assessed at capability level 2, with only one criterion met at level 3.

Which TWO factors should this organization consider MOST in the context of the

''Where do we want to be?'' step in the continual improvement model?

1. The costs and time required to achieve level 3

2. How to achieve level 5 for the practice

3. The impact of missing capabilities on the business

4. How to improve all four dimensions of service management at once

Options

A1 and 2

B2 and 4

C1 and 3

D3 and 4

Question No: 2

MultipleChoice

The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, What is the minimum target capability level for organization should set for this practice?

Options

ALevel 2

BLevel 3

CLevel 4

DLevel 5

Question No: 3

MultipleChoice

An organization has created a value stream to define new or changed service level agreements (SLAs).

What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?

1. Identify customer requirements

2 Create a draft SLA

3. Verify that SLA is achievable

4. Negotiate agreed SLA

Options

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Question No: 4

MultipleChoice

An organization is performing a stakeholder analysis.

Which is an example of a stakeholder that should be monitored?

Options

AA senior manager who has control of a project

BEnd users who have no control over or interest in the software they use

CA business relationship manager who wants to ensure that a service fulfils the customer's needs

DA financial controller who has little interest in a project

Question No: 5

MultipleChoice

Which is an example of 'Analysing the Voice of the customer'?

Options

AInterpreting feedback from customers about a software application and prioritizing actions

BResponding to a customer regarding their concerns about relationship management activities.

CSurveying customers about their opinions of a new software application

DPerforming regular reviews of 'Voice of the customer' activities

Question No: 6

MultipleChoice

Which BEST describes the service relationship journey?

Options

AThe actions that a service provider undertakes to build a relationship with service consumers

BThe experience consumers have as a result of service interactions with a service provider

CThe steps a service consumer and a service provider undertake together to co-create value

DThe actions that service consumers undertake to be able to use a provider's services

Question No: 7

MultipleChoice

An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.

What should this team do NEXT?

Options

AProceed to Level 3.

BLook for evidence of missing capabilities.

CIdentify evidence for every criterion that has been met.

DSet the target capability level.

Free PeopleCert ITIL-4-BRM Exam Dumps August 2026