The definition describes Automation. Automation uses technology to execute a defined process, procedure, or sequence of activities with limited human intervention. In a Service Desk context, automation can be applied to routine activities such as notifications, ticket routing, monitoring responses, account workflows, standard request fulfilment, and other repetitive tasks where reliable rules or workflows can be established. Artificial Intelligence is different. AI can provide capabilities such as natural-language understanding, pattern recognition, prediction, classification, and generated responses. AI may enable or enhance automation, but the two concepts are not synonymous. A workflow can be automated without using AI. Self-service allows customers to obtain information or fulfil certain requirements without direct analyst assistance, while self-logging is a narrower capability that allows customers to create their own incident or service-request records. Both can use automation, but neither represents the general definition given. SDA v9 treats AI and automation as related but distinct concepts, requiring analysts to recognise their applications, benefits, and challenges within service management. Accordingly, the phrase ''performed with minimal human interaction'' identifies Automation, making B the correct answer.