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PeopleCert Exam ITILSC-OSA Topic 10 Question 17 Discussion

Actual exam question for PeopleCert's ITIL Service Capability Operational Support and Analysis exam
Question #: 17
Topic #: 10
[All ITIL Service Capability Operational Support and Analysis Questions]

There have been multiple incidents recorded by the Service Desk. It appears that the network is congested due to multiple connections.

What kind of actions should the Service Desk analyst take in this instance?

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Suggested Answer: B

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