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PeopleCert ITIL4-DPI Exam - Topic 3 Question 16 Discussion

When planning a new service, which three factors should be considered when defining the value that the service will create?
C) Cost, risks, and outcomes
A) Efficiency, effectiveness, and outcomes
B) Measures, methods, and metrics
D) Goals, success factors, and key performance indicators

PeopleCert ITIL4-DPI Exam - Topic 3 Question 16 Discussion

Actual exam question for PeopleCert's ITIL4-DPI exam
Question #: 16
Topic #: 3
[All ITIL4-DPI Questions]

When planning a new service, which three factors should be considered when defining the value that the service will create?

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Suggested Answer: C

The DPI guidance highlights that value is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:

Costs (resources required to deliver the service),

Risks (potential threats to performance and adoption),

Outcomes (the results and benefits expected).

This reflects the ITIL service value system's definition of co-creating value between provider and consumer.

(Reference: ITIL 4 Strategist DPI, section on 'Value creation and value drivers')


by Dominic at Jun 22, 2026, 01:01 PM

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