PeopleCert ITIL4-DPI Exam - Topic 3 Question 16 Discussion

Actual exam question for PeopleCert's ITIL4-DPI exam

Question #: 16
Topic #: 3

When planning a new service, which three factors should be considered when defining the value that the service will create?

AEfficiency, effectiveness, and outcomes

BMeasures, methods, and metrics

CCost, risks, and outcomes

DGoals, success factors, and key performance indicators

Show Suggested Answer

Suggested Answer: C

The DPI guidance highlights that value is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:

Costs (resources required to deliver the service),

Risks (potential threats to performance and adoption),

Outcomes (the results and benefits expected).

This reflects the ITIL service value system's definition of co-creating value between provider and consumer.

(Reference: ITIL 4 Strategist DPI, section on 'Value creation and value drivers')

by Dominic at Jun 22, 2026, 01:01 PM

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Julio

21 days ago

C makes sense too. Cost and risks can't be ignored.

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Maybelle

26 days ago

I prefer D. Goals and KPIs are crucial for success.

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Dorthy

1 month ago

I think A is the best choice. Efficiency matters a lot.

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Kristofer

1 month ago

Outcomes are important, but what about user feedback?

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Laurene

1 month ago

B is essential for tracking progress, can't overlook that!

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Mable

2 months ago

Wait, are we sure C is the best choice? Seems off.

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Maybelle

2 months ago

Totally agree with D, KPIs are crucial!

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Peggy

2 months ago

I think A is spot on! Efficiency matters.

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Keva

2 months ago

I’m torn between A and D. I know we discussed efficiency and effectiveness a lot, but I also remember KPIs being crucial in measuring value.

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Cherilyn

2 months ago

I keep thinking about success factors and KPIs from our last module, so D seems familiar. But I’m not confident if they’re the main factors for defining value.

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Kiley

2 months ago

I remember a practice question that focused on outcomes and costs, which makes me lean towards C. But I feel like there might be more to it than just those three.

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Johna

3 months ago

I think the factors should relate to how the service performs, so maybe A? But I'm not entirely sure about the specifics of effectiveness versus efficiency.

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