PeopleCert ITIL4-DPI Exam - Topic 1 Question 11 Discussion

Actual exam question for PeopleCert's ITIL4-DPI exam

Question #: 11
Topic #: 1

An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team's role in continual improvement across the organization.

Which is the BEST description of the team's role in this situation?

AThe team should be the central point of responsibility for the identification, proposal, and implementation of all improvements

BThe team should ensure that everyone in the organization is empowered and trained to identify and propose improvements

CThe team should focus on the improvement of the 'continual improvement' practice

DThe team should ensure that every improvement initiative strictly follows the steps in the ITIL continual improvement model

Show Suggested Answer

Suggested Answer: B

According to DPI, the continual improvement team's role is to promote a culture of improvement across the organization. Their purpose is not to own every improvement but to empower all staff to recognize and propose improvements. By enabling knowledge, training, and cultural reinforcement, they encourage everyone to participate. Options A and C are too narrow, and D is too rigid since the continual improvement model is guidance, not a strict sequence.

(Reference: ITIL 4 Strategist DPI, section on 'Continual improvement culture and responsibilities')

by Jovita at Mar 31, 2026, 12:36 PM

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Sherly

11 hours ago

I think the team should empower everyone to identify improvements, but I'm not sure if that's the best choice here.

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