PeopleCert Exam ITIL-Practitioner Topic 1 Question 9 Discussion

Actual exam question for PeopleCert's ITIL Practitioner exam

Question #: 9
Topic #: 1

Which is an example of using the communication principle 'timing and frequency matter'?

ARepeating a training video in a variety of languages because there are staff in different countries.

BCreating a multi-media briefing to update all staff on major changes to organizational structure.

CRepeating a presentation to allow for the hours of work in a global organization.

DCreating a targeted bulletin that allows different staff groups to feedback on improvement opportunities.

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Suggested Answer: D

by Jani at May 06, 2022, 06:31 PM

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