PeopleCert Exam ITIL-Practitioner Topic 1 Question 62 Discussion

Actual exam question for PeopleCert's ITIL-Practitioner exam

Question #: 62
Topic #: 1

The project manager is writing a business case for the improvement. This business case explains how following the CSI approach will contribute to the improvement work.

Which is a correct description of the purpose of a CSI step in this improvement work?

A''Where are we now?'' will document process issues that need to be resolved.

B'How do we get there?' will specify the objectives and business case for the project.

C'What is the vision?' will identify the best ITSM software tool to use.

D'Did we get there?' will define measurable steps for the project.

Show Suggested Answer

Suggested Answer: D

by Hyun at Dec 09, 2024, 07:27 AM

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Maurine

23 days ago

Wait, so the project manager is writing a business case, but they need to define measurable steps for the project? That's like trying to build a house without a blueprint. Interesting logic there!

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Dick

25 days ago

I agree with Elenor. The business case should outline how the CSI approach will contribute to the improvement work, which is what option B describes.

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Weldon

27 days ago

Haha, option C is definitely wrong. The vision step is not about choosing software - that's like putting the cart before the horse!

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Breana

9 days ago

A) 'Where are we now?' will document process issues that need to be resolved.

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Ma

1 months ago

I'm not sure about that. Isn't the 'What is the vision?' step more about defining the desired future state, rather than identifying the ITSM software tool? This question is tricky.

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Roxanne

1 months ago

A) 'Where are we now?' will document process issues that need to be resolved.

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Elenor

2 months ago

Option B seems to be the correct answer. The 'How do we get there?' step in the CSI approach would specify the objectives and business case for the improvement project.

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