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PeopleCert Exam ITIL-DSV Topic 7 Question 4 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 4
Topic #: 7
[All ITIL-DSV Questions]

An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and

when users access services.

Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

Show Suggested Answer Hide Answer
Suggested Answer: D

The aspect of 'managing demand and opportunities' that would provide a better understanding of changes in how and when users access services due to working from home is 'Analysing patterns of business activity.' ITIL 4 explains that understanding patterns of business activity (PBA) helps in predicting demand for services and ensuring that resources are allocated appropriately to meet the varying needs of users.


by Skye at Aug 25, 2024, 05:42 AM

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Maryanne
10 months ago
Yes, building a customer business case could help in understanding the demand and opportunities for staff working from home.
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Dorinda
10 months ago
But wouldn't building a customer business case also be important in this situation?
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Johnna
10 months ago
I agree, analyzing patterns of business activity can provide insights into how and when users access services.
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Margarett
10 months ago
Option D for sure. Analyzing patterns of business activity is key to understanding how this work-from-home situation is impacting things. It's not rocket science, folks!
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Doyle
9 months ago
True, building a customer business case could help in understanding the needs and preferences of customers in this work-from-home setup.
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Rolf
9 months ago
I think building a customer business case could also provide valuable insights into how to effectively manage demand and opportunities in this new work environment.
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Lina
9 months ago
I agree, analyzing patterns of business activity would definitely help in managing demand and opportunities during this work-from-home period.
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Joaquin
10 months ago
Option D for sure. Analyzing patterns of business activity is key to understanding how this work-from-home situation is impacting things. It's not rocket science, folks!
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Luis
11 months ago
I think option D) Analysing patterns of business activity would help understand the situation better.
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Kristofer
11 months ago
Option A? Really? Introducing component capacity management doesn't seem relevant to this scenario at all. What were they thinking?
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Misty
10 months ago
I think option D, analysing patterns of business activity, would be more relevant here.
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Aileen
10 months ago
I agree, option A doesn't make sense in this situation.
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Stanton
11 months ago
Hmm, I'm not sure. Option C about building a customer business case seems interesting, but I'm not convinced it's the best fit here.
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Jeannine
11 months ago
I think Option B is the way to go. Differential charging could help manage the changes in demand and usage patterns.
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Dusti
10 months ago
B: I agree, differential charging could be a good way to adapt to the new situation.
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Stephanie
10 months ago
C: Maybe we should also consider analysing patterns of business activity to get a better understanding of the changes.
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Jutta
10 months ago
A: I think Option B could really help with managing the changes in demand and usage patterns.
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Reita
11 months ago
Option D is the way to go. Analyzing patterns of business activity will give us a better understanding of how the work-from-home situation has affected service usage.
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Colby
10 months ago
It's crucial to adapt to the changes and optimize our services accordingly.
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Dalene
10 months ago
We can use that information to make informed decisions on managing demand and opportunities.
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Maira
10 months ago
I agree, it's important to analyze the data to see the impact on service demand.
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Abel
10 months ago
Option D is the way to go. Analyzing patterns of business activity will give us a better understanding of how the work-from-home situation has affected service usage.
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