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PeopleCert ITIL DSV Exam - Topic 6 Question 40 Discussion

A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.What is this an example of?
B) User enabling requirements
A) Security restrictions
C) Role based access management
D) Multi-factor Authentication

PeopleCert ITIL DSV Exam - Topic 6 Question 40 Discussion

Actual exam question for PeopleCert's ITIL DSV exam
Question #: 40
Topic #: 6
[All ITIL DSV Questions]

A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.

What is this an example of?

Show Suggested Answer Hide Answer
Suggested Answer: B

When a service provider requires a copy of a user's ID to ensure that the user is allowed to access the service, it is implementing a user enabling requirement. This refers to the necessary prerequisites that users must fulfill to gain access to a service.

User Enabling Requirements:

These are specific conditions or requirements that a user must meet to gain access to a service. Requiring a copy of the user's ID is an example of such a requirement, ensuring that only authorized users are granted access.


Incorrect Options:

A: Security restrictions generally refer to policies and measures designed to protect the service, not the process of verifying user identity.

C: Role-based access management focuses on granting access based on the user's role, not on the collection of identity documentation.

D: Multi-factor authentication is a security process that requires multiple forms of verification, but it is not specifically about user enabling requirements like providing an ID.

Conclusion: Requiring a copy of a user's ID to access a service is an example of user enabling requirements, making option B the correct answer.

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