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PeopleCert ITIL-DSV Exam - Topic 6 Question 40 Discussion

Posted by Izetta on Jul 17, 2026 at 03:38 PM

A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.

What is this an example of?

Suggested Answer: B

When a service provider requires a copy of a user's ID to ensure that the user is allowed to access the service, it is implementing a user enabling requirement. This refers to the necessary prerequisites that users must fulfill to gain access to a service.

User Enabling Requirements:

These are specific conditions or requirements that a user must meet to gain access to a service. Requiring a copy of the user's ID is an example of such a requirement, ensuring that only authorized users are granted access.


Incorrect Options:

A: Security restrictions generally refer to policies and measures designed to protect the service, not the process of verifying user identity.

C: Role-based access management focuses on granting access based on the user's role, not on the collection of identity documentation.

D: Multi-factor authentication is a security process that requires multiple forms of verification, but it is not specifically about user enabling requirements like providing an ID.

Conclusion: Requiring a copy of a user's ID to access a service is an example of user enabling requirements, making option B the correct answer.

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18 comments · newest first
YO
Youlanda 2 days ago
Could be, but focus on user access.
AR
Art 7 days ago
I like that idea!
DI
Diego 12 days ago
Maybe a mix of both?
YO
Youlanda 18 days ago
Still, it’s about enabling users too.
AR
Art 23 days ago
Exactly, without ID, no access!
DI
Diego 28 days ago
True, but security is key here.
YO
Youlanda 1 month ago
But they need ID for access, so B makes sense.
AR
Art 1 month ago
I disagree, it's A) Security restrictions.
DI
Diego 1 month ago
I think it's B) User enabling requirements.
EL
Elli 2 months ago
Role based access management seems more fitting, though.
YO
Yolande 2 months ago
Totally agree, it's all about keeping things secure!
LE
Leah 2 months ago
Wait, do they really need a copy of the ID? Sounds excessive.
CA
Carmela 2 months ago
I think it's more about user enabling requirements.
WI
Willard 2 months ago
This is definitely about security restrictions.
GL
Gladis 2 months ago
Multi-factor authentication sounds familiar, but I don't think that's the right answer here since it's just asking for an ID.
LO
Lorrine 3 months ago
This seems tricky; I could see it being about security restrictions too, but I don't recall the exact details.
CA
Cassie 3 months ago
I remember a practice question about access control that mentioned ID verification, so I'm leaning towards option B.
WI
Willard 3 months ago
I think this might be related to user enabling requirements, but I'm not entirely sure. It feels like something we covered in class.
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