PeopleCert Exam ITIL-DSV Topic 6 Question 11 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam

Question #: 11
Topic #: 6

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service. Which activity would MOST help the organization at this stage?

ACreating criteria to use when shortlisting suppliers

BIntegrating supplier activities into organization's value streams

CDefining strategy and principles for sourcing of resources

DImproving the effectiveness of contract renewal

Show Suggested Answer

Suggested Answer: B

The activity that would most help the organization at this stage is 'Integrating supplier activities into the organization's value streams.' ITIL 4 emphasizes the importance of ensuring that outsourced services are seamlessly integrated into the organization's overall service delivery model. By aligning supplier activities with the organization's value streams, the organization can ensure that its customers and users receive consistent and seamless support services.

by Clarinda at Sep 17, 2024, 04:02 AM

Limited Time Offer

25%

Off

Get Premium ITIL-DSV Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Rueben

10 months ago

Hmm, I'm torn between B and C. Integrating the supplier or defining the strategy? This is a tough one, but I think I'll go with B.

upvoted 0 times

Rosio

9 months ago

User3: Definitely, it's important to align the supplier's activities with the organization's value streams.

upvoted 0 times

...

Flo

9 months ago

User2: I agree, that would ensure a seamless support service for customers and users.

upvoted 0 times

...

Kimberely

9 months ago

I think integrating supplier activities into organization's value streams is the way to go.

upvoted 0 times

...

Michel

10 months ago

I believe defining strategy and principles for sourcing of resources is crucial to ensure the organization's customers and users receive seamless support service.

upvoted 0 times

...

Dorothy

10 months ago

A is the way to go. Creating clear criteria for shortlisting suppliers will help the organization find the best fit for their needs.

upvoted 0 times

Tamera

8 months ago

I agree, integrating supplier activities can help ensure a seamless support service for customers and users.

upvoted 0 times

...

Lorriane

9 months ago

B) Integrating supplier activities into organization's value streams

upvoted 0 times

...

Marion

9 months ago

That's a good point. It's important to have clear criteria when selecting suppliers.

upvoted 0 times

...

Sarina

9 months ago

A) Creating criteria to use when shortlisting suppliers

upvoted 0 times

...

Erick

10 months ago

I agree with Kanisha. It's important to have clear criteria to choose the right supplier for seamless support service.

upvoted 0 times

...

Kanisha

10 months ago

I think creating criteria to use when shortlisting suppliers would be most helpful.

upvoted 0 times

...

Jules

10 months ago

Haha, I bet the correct answer is actually E) Hiring a team of trained llamas to handle the service desk. That's the kind of innovative thinking this organization needs!

upvoted 0 times

...

Janey

10 months ago

C seems like the way to go. Defining a clear strategy and principles for sourcing resources will set the foundation for a successful outsourcing arrangement.

upvoted 0 times

Sabrina

9 months ago

D) Improving the effectiveness of contract renewal

upvoted 0 times

...

Melina

9 months ago

C) Defining strategy and principles for sourcing of resources

upvoted 0 times

...

Doyle

9 months ago

B) Integrating supplier activities into organization's value streams

upvoted 0 times

...

Tennie

10 months ago

A) Creating criteria to use when shortlisting suppliers

upvoted 0 times

...

Venita

10 months ago

I think B is the best option. Integrating the supplier's activities into the organization's value streams will ensure a seamless support service for the customers.

upvoted 0 times

Ethan

10 months ago

Defining strategy and principles for sourcing of resources is also important to ensure smooth operations.

upvoted 0 times

...

Elli

10 months ago

I agree, integrating supplier activities into organization's value streams is crucial for seamless support service.

upvoted 0 times

...