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PeopleCert ITIL DSV Exam - Topic 5 Question 18 Discussion

Actual exam question for PeopleCert's ITIL DSV exam
Question #: 18
Topic #: 5
[All ITIL DSV Questions]

An organization is negotiating and agreeing the service levels for a social media site.

Which is an example of a measure of utility that should be included in the service level agreement?

Show Suggested Answer Hide Answer
Suggested Answer: A

The organization should 'Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers.' ITIL 4 advises that when deciding whether to source a service internally or externally, it is crucial to consider organizational policies, identify key criteria for selection, and use a structured approach like a decision matrix to make an informed choice.


by Evette at Feb 07, 2025, 11:33 AM

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Son
6 months ago
The number of photo formats supported is nice, but not a utility measure.
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Eliz
6 months ago
Wait, are we really measuring security breach detection time? Sounds risky!
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Annamaria
6 months ago
Agree with Youlanda, refresh time impacts user experience a lot!
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Madalyn
7 months ago
I think the number of network failures per day is more important.
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Youlanda
7 months ago
Definitely should include the time taken for social media pages to refresh.
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Keneth
7 months ago
The number of photo formats supported seems less about utility and more about features. I think it’s between refresh times and security detection.
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Isabelle
7 months ago
I’m leaning towards the time taken to detect and report security breaches. It seems crucial for user trust, but I’m not confident it’s the right choice here.
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Ronald
7 months ago
I remember a similar question where we discussed network failures, but I feel like that might not directly relate to user experience as much as page refresh times.
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Catina
8 months ago
I think the time taken for social media pages to refresh could be a good measure of utility, but I'm not entirely sure if it's the most critical one.
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Cecilia
8 months ago
The number of network failures per day seems like it could be a good metric, but I'm not sure if that's the most relevant one for a social media site specifically. I'll have to think about this a bit more.
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Kimbery
8 months ago
Okay, let me think this through. I feel like the time taken to detect and report security breaches would be a really important measure to have in the agreement, to ensure the site is secure for users.
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Tammara
8 months ago
Hmm, I'm not sure about this one. I'm trying to think about what kind of metrics would be most important for a social media site. Maybe the number of photo formats supported for upload?
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Chery
8 months ago
This seems pretty straightforward. I think the time taken for social media pages to refresh would be a good measure of utility to include in the service level agreement.
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Cecil
1 year ago
Wait, are we negotiating the service levels or just planning a social media party? The time taken to detect security breaches is clearly the correct answer here.
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Angella
1 year ago
The number of network failures per day is a good metric, but it's more about infrastructure reliability than user experience. I think the security breach detection time is the way to go.
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Stephen
11 months ago
C: Security breach detection time is definitely a key measure of utility for a social media site.
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Yuki
11 months ago
B: I think the number of network failures per day is important for overall reliability.
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Lajuana
1 year ago
A: I agree, security breach detection time is crucial for user safety.
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Effie
1 year ago
Haha, the time taken for social media pages to refresh? That's like a measure of how impatient the users are! I'd go with the security breach detection time.
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Dana
12 months ago
Yeah, but the photo formats supported for upload can also impact user experience.
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Nan
1 year ago
I think the number of network failures per day is also important to ensure smooth operation.
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Goldie
1 year ago
I agree, security breach detection time is crucial for user safety.
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Ronald
1 year ago
I believe option C) The time taken to detect and report security breaches is also important for user safety.
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Clorinda
1 year ago
I agree with Frankie, network failures can greatly impact user experience.
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Yoko
1 year ago
I'm not sure the number of photo formats supported is a good measure of utility. That feels more like a feature than a service level.
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Jackie
1 year ago
I agree, the number of photo formats supported seems more like a feature than a measure of utility.
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Olen
1 year ago
D) The time taken for social media pages to refresh
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Renay
1 year ago
C) The time taken to detect and report security breaches
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Celestina
1 year ago
A) The number of network failures per day
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Halina
1 year ago
C) The time taken to detect and report security breaches
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Hyun
1 year ago
A) The number of network failures per day
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Frankie
1 year ago
I think option A) The number of network failures per day should be included.
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Leota
1 year ago
The time taken to detect and report security breaches seems like the most relevant measure of utility for a social media site. It's crucial to quickly identify and address any security issues.
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