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PeopleCert ITIL DSV Exam - Topic 5 Question 18 Discussion

An organization is negotiating and agreeing the service levels for a social media site.Which is an example of a measure of utility that should be included in the service level agreement?
A) The number of network failures per day
B) The number of photo formats supported for upload
C) The time taken to detect and report security breaches
D) The time taken for social media pages to refresh

PeopleCert ITIL DSV Exam - Topic 5 Question 18 Discussion

Actual exam question for PeopleCert's ITIL DSV exam
Question #: 18
Topic #: 5
[All ITIL DSV Questions]

An organization is negotiating and agreeing the service levels for a social media site.

Which is an example of a measure of utility that should be included in the service level agreement?

Show Suggested Answer Hide Answer
Suggested Answer: A

The organization should 'Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers.' ITIL 4 advises that when deciding whether to source a service internally or externally, it is crucial to consider organizational policies, identify key criteria for selection, and use a structured approach like a decision matrix to make an informed choice.


by Evette at Feb 07, 2025, 11:33 AM

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Son
7 months ago
The number of photo formats supported is nice, but not a utility measure.
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Eliz
8 months ago
Wait, are we really measuring security breach detection time? Sounds risky!
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Annamaria
8 months ago
Agree with Youlanda, refresh time impacts user experience a lot!
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Madalyn
8 months ago
I think the number of network failures per day is more important.
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Youlanda
8 months ago
Definitely should include the time taken for social media pages to refresh.
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Keneth
9 months ago
The number of photo formats supported seems less about utility and more about features. I think it’s between refresh times and security detection.
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Isabelle
9 months ago
I’m leaning towards the time taken to detect and report security breaches. It seems crucial for user trust, but I’m not confident it’s the right choice here.
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Ronald
9 months ago
I remember a similar question where we discussed network failures, but I feel like that might not directly relate to user experience as much as page refresh times.
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Catina
9 months ago
I think the time taken for social media pages to refresh could be a good measure of utility, but I'm not entirely sure if it's the most critical one.
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Cecilia
9 months ago
The number of network failures per day seems like it could be a good metric, but I'm not sure if that's the most relevant one for a social media site specifically. I'll have to think about this a bit more.
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Kimbery
9 months ago
Okay, let me think this through. I feel like the time taken to detect and report security breaches would be a really important measure to have in the agreement, to ensure the site is secure for users.
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Tammara
9 months ago
Hmm, I'm not sure about this one. I'm trying to think about what kind of metrics would be most important for a social media site. Maybe the number of photo formats supported for upload?
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Chery
9 months ago
This seems pretty straightforward. I think the time taken for social media pages to refresh would be a good measure of utility to include in the service level agreement.
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Cecil
1 year ago
Wait, are we negotiating the service levels or just planning a social media party? The time taken to detect security breaches is clearly the correct answer here.
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Angella
1 year ago
The number of network failures per day is a good metric, but it's more about infrastructure reliability than user experience. I think the security breach detection time is the way to go.
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Stephen
1 year ago
C: Security breach detection time is definitely a key measure of utility for a social media site.
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Yuki
1 year ago
B: I think the number of network failures per day is important for overall reliability.
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Lajuana
1 year ago
A: I agree, security breach detection time is crucial for user safety.
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Effie
1 year ago
Haha, the time taken for social media pages to refresh? That's like a measure of how impatient the users are! I'd go with the security breach detection time.
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Dana
1 year ago
Yeah, but the photo formats supported for upload can also impact user experience.
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Nan
1 year ago
I think the number of network failures per day is also important to ensure smooth operation.
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Goldie
1 year ago
I agree, security breach detection time is crucial for user safety.
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Ronald
1 year ago
I believe option C) The time taken to detect and report security breaches is also important for user safety.
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Clorinda
1 year ago
I agree with Frankie, network failures can greatly impact user experience.
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Yoko
1 year ago
I'm not sure the number of photo formats supported is a good measure of utility. That feels more like a feature than a service level.
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Jackie
1 year ago
I agree, the number of photo formats supported seems more like a feature than a measure of utility.
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Olen
1 year ago
D) The time taken for social media pages to refresh
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Renay
1 year ago
C) The time taken to detect and report security breaches
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Celestina
1 year ago
A) The number of network failures per day
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Halina
1 year ago
C) The time taken to detect and report security breaches
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Hyun
1 year ago
A) The number of network failures per day
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Frankie
1 year ago
I think option A) The number of network failures per day should be included.
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Leota
1 year ago
The time taken to detect and report security breaches seems like the most relevant measure of utility for a social media site. It's crucial to quickly identify and address any security issues.
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