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PeopleCert Exam ITIL-DSV Topic 5 Question 18 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 18
Topic #: 5
[All ITIL-DSV Questions]

An organization is negotiating and agreeing the service levels for a social media site.

Which is an example of a measure of utility that should be included in the service level agreement?

Show Suggested Answer Hide Answer
Suggested Answer: A

The organization should 'Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers.' ITIL 4 advises that when deciding whether to source a service internally or externally, it is crucial to consider organizational policies, identify key criteria for selection, and use a structured approach like a decision matrix to make an informed choice.


by Evette at Feb 07, 2025, 11:33 AM

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Cecil
25 days ago
Wait, are we negotiating the service levels or just planning a social media party? The time taken to detect security breaches is clearly the correct answer here.
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Angella
27 days ago
The number of network failures per day is a good metric, but it's more about infrastructure reliability than user experience. I think the security breach detection time is the way to go.
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Lajuana
20 days ago
A: I agree, security breach detection time is crucial for user safety.
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Effie
1 months ago
Haha, the time taken for social media pages to refresh? That's like a measure of how impatient the users are! I'd go with the security breach detection time.
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Nan
22 days ago
I think the number of network failures per day is also important to ensure smooth operation.
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Goldie
23 days ago
I agree, security breach detection time is crucial for user safety.
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Ronald
2 months ago
I believe option C) The time taken to detect and report security breaches is also important for user safety.
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Clorinda
2 months ago
I agree with Frankie, network failures can greatly impact user experience.
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Yoko
2 months ago
I'm not sure the number of photo formats supported is a good measure of utility. That feels more like a feature than a service level.
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Jackie
15 days ago
I agree, the number of photo formats supported seems more like a feature than a measure of utility.
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Olen
18 days ago
D) The time taken for social media pages to refresh
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Renay
21 days ago
C) The time taken to detect and report security breaches
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Celestina
23 days ago
A) The number of network failures per day
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Halina
1 months ago
C) The time taken to detect and report security breaches
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Hyun
1 months ago
A) The number of network failures per day
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Frankie
2 months ago
I think option A) The number of network failures per day should be included.
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Leota
2 months ago
The time taken to detect and report security breaches seems like the most relevant measure of utility for a social media site. It's crucial to quickly identify and address any security issues.
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