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PeopleCert Exam ITIL-DSV Topic 2 Question 7 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 7
Topic #: 2
[All ITIL-DSV Questions]

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

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Suggested Answer: A

In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because 'The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization.' ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.


by Shannon at Sep 12, 2024, 08:40 PM

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Glenna
10 months ago
I agree with Frederica, the service provider needs the RfP to understand the organization's needs.
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Frederica
10 months ago
I disagree, I believe the organization provides a request for proposal.
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Teresita
10 months ago
Option D sounds like some corporate mumbo-jumbo to me. I prefer a more straightforward approach where the service provider actually listens to the organization's needs.
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Ahmad
9 months ago
C) The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs
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Stefania
9 months ago
B) The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship
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Jackie
9 months ago
A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
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Louis
10 months ago
Haha, I bet the service provider's marketing team is just throwing darts at a wall to figure out what 'generic market needs' are. Option A seems a bit too impersonal.
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Ellsworth
9 months ago
D) The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship
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Thurman
9 months ago
C) The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs
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Eun
10 months ago
B) The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship
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Natalya
10 months ago
A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
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Dick
10 months ago
Option C is an interesting choice, but I'm not sure if it's the best approach. The organization should provide feedback and input throughout the process, not just at the proposal stage.
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Malika
10 months ago
I think the service provider must consider generic market needs.
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Timmy
10 months ago
I agree with Taryn. The service provider needs to have a detailed understanding of the organization's needs in order to provide an effective solution.
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Kristofer
10 months ago
C) The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs
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Fredric
10 months ago
A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
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Taryn
11 months ago
Option B seems like the most logical choice. The service provider should work closely with the organization to understand their specific needs and requirements.
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Karl
10 months ago
Option B is definitely important for ensuring that the service meets the organization's specific needs.
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Gilbert
10 months ago
B) The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship
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Ira
10 months ago
B) The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship
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Christene
10 months ago
A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
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