PeopleCert ITIL DSV Exam - Topic 1 Question 5 Discussion

Actual exam question for PeopleCert's ITIL DSV exam

Question #: 5
Topic #: 1

[All ITIL DSV Questions]

Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?

ADevelop a list of needs focusing on what should be achieved

BAsk the service provider to customize a solution to suit their requirements

CEnsure that their detailed requirements are based on a previous legacy solution

DProvide the service provider with a detailed list of requirements

Show Suggested Answer

Suggested Answer: A

The best approach for a service consumer to use when they want to obtain services from a service provider is to 'Develop a list of needs focusing on what should be achieved.' ITIL 4 emphasizes the importance of focusing on outcomes rather than specific technical requirements. By clearly stating what needs to be achieved, the service provider can design or select the best service to meet those needs.

by Rose at Aug 27, 2024, 03:08 AM

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Aileen

3 months ago

Not sure if just asking for customization will work... could lead to confusion.

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Lisha

3 months ago

Option A is good too, but it’s not enough on its own.

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Adrianna

3 months ago

Wait, why would you base it on a legacy solution? Seems outdated!

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Omega

4 months ago

Totally agree, clear requirements are key.

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Lavonda

4 months ago

I think option D is the best choice!

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Tanesha

4 months ago

I vaguely recall something about using legacy solutions, which makes option C seem relevant, but I'm not confident it's the best approach here.

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Chuck

4 months ago

I feel like asking the provider to customize a solution, like in option B, could lead to better results, but it might also complicate things.

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Leigha

4 months ago

I'm not so sure about that. I remember practicing a question where focusing on needs, like in option A, was emphasized as a better starting point.

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Cherry

5 months ago

I think option D makes the most sense since providing a detailed list of requirements can help the service provider understand exactly what we need.

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Georgeanna

5 months ago

Providing the service provider with a detailed list of requirements seems like the best way to ensure they can deliver the right solution. I'll select option D.

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Merissa

5 months ago

Developing a list of needs focusing on what should be achieved sounds like the most logical approach. I'll go with option A.

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Ronna

5 months ago

This seems like a straightforward question. I'll focus on understanding the key differences between the options and pick the one that best aligns with the question.

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Jolanda

5 months ago

Hmm, I'm a bit unsure about this one. I'll need to carefully read through the options and think about the pros and cons of each approach.

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Tijuana

5 months ago

This looks pretty straightforward. I'll just need to read through the code carefully and think about what the str_replace() function is doing.

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Sina

1 year ago

I think developing a list of needs focusing on what should be achieved is the best approach. It helps set clear goals for the service provider to meet.

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Rebbecca

1 year ago

I personally prefer asking the service provider to customize a solution to suit my requirements. It feels more tailored to my needs.

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Chandra

1 year ago

Wait, is this a trick question? I'm going with B, but only if the service provider can also juggle flaming chainsaws while they're at it.

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Royce

1 year ago

Option A all the way! Keep it simple, focus on the end goal, and let the provider figure out the details. Easy peasy!

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Polly

1 year ago

B) Ask the service provider to customize a solution to suit their requirements

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Kirby

1 year ago

A) Develop a list of needs focusing on what should be achieved

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Arlie

1 year ago

I agree with Karan. Giving the service provider a clear list of requirements helps ensure they understand what is needed.

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Antonio

1 year ago

Hmm, I'm going with C. Gotta make sure the new solution matches the old one, you know? Consistency is key!

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Karan

1 year ago

I think the best approach is to provide the service provider with a detailed list of requirements.

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Bernardine

1 year ago

B is the way to go! Let the service provider do the heavy lifting and customize a solution just for me. Ain't nobody got time for that long list of requirements!

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