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PeopleCert Exam ITIL-DSV Topic 1 Question 5 Discussion

Actual exam question for PeopleCert's ITIL-DSV exam
Question #: 5
Topic #: 1
[All ITIL-DSV Questions]

Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?

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Suggested Answer: A

The best approach for a service consumer to use when they want to obtain services from a service provider is to 'Develop a list of needs focusing on what should be achieved.' ITIL 4 emphasizes the importance of focusing on outcomes rather than specific technical requirements. By clearly stating what needs to be achieved, the service provider can design or select the best service to meet those needs.


by Rose at Aug 27, 2024, 03:08 AM

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Sina
10 months ago
I think developing a list of needs focusing on what should be achieved is the best approach. It helps set clear goals for the service provider to meet.
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Rebbecca
10 months ago
I personally prefer asking the service provider to customize a solution to suit my requirements. It feels more tailored to my needs.
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Chandra
11 months ago
Wait, is this a trick question? I'm going with B, but only if the service provider can also juggle flaming chainsaws while they're at it.
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Royce
11 months ago
Option A all the way! Keep it simple, focus on the end goal, and let the provider figure out the details. Easy peasy!
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Polly
10 months ago
B) Ask the service provider to customize a solution to suit their requirements
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Kirby
10 months ago
A) Develop a list of needs focusing on what should be achieved
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Arlie
11 months ago
I agree with Karan. Giving the service provider a clear list of requirements helps ensure they understand what is needed.
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Antonio
11 months ago
Hmm, I'm going with C. Gotta make sure the new solution matches the old one, you know? Consistency is key!
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Karan
11 months ago
I think the best approach is to provide the service provider with a detailed list of requirements.
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Bernardine
11 months ago
B is the way to go! Let the service provider do the heavy lifting and customize a solution just for me. Ain't nobody got time for that long list of requirements!
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Holley
10 months ago
Yeah, I don't want to deal with all those details.
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Destiny
10 months ago
I agree, let the service provider figure it out.
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Bobbye
11 months ago
Option D seems like the way to go. You gotta give the provider all the details, right? Can't leave anything to chance!
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Viola
10 months ago
I see your point. It's important to have a balance between providing detailed requirements and focusing on the end goal when obtaining services.
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Marquetta
10 months ago
That's true, having a clear understanding of what you want to achieve can help the service provider tailor their solution to meet your goals.
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Margo
10 months ago
But wouldn't it be better to develop a list of needs focusing on what should be achieved instead of just listing requirements?
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France
11 months ago
Yes, providing a detailed list of requirements is important for the service provider to understand your needs.
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