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PeopleCert ITIL-5-Foundation Exam - Topic 9 Question 1 Discussion

Which option is CORRECT in the context of a digital product and a digital service?
A) A digital service enables value through the use of digital products
B) A digital product replaces the need for services
C) A digital service is limited to internal IT systems
D) A digital service is independent of a digital product

PeopleCert ITIL-5-Foundation Exam - Topic 9 Question 1 Discussion

Actual exam question for PeopleCert's ITIL-5-Foundation exam
Question #: 1
Topic #: 9
[All ITIL-5-Foundation Questions]

Which option is CORRECT in the context of a digital product and a digital service?

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Suggested Answer: A

A digital service enables value through the use of digital products, so option A is correct. ITIL explains that digital services largely or fully rely on digital products, which are combinations of an organization's resources based on digital technology and designed to offer value. The service is what facilitates outcomes for consumers, while the product provides the underlying capabilities, technology, interfaces, data, and resources that make that possible. A digital product does not replace the need for services because service management is still required to support delivery, operation, support, and improvement. A digital service is not limited to internal IT systems, since it can serve internal or external consumers. It is also not independent of a digital product, because the product typically underpins the service relationship and service experience.


Contribute your Thoughts:

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Rosio
1 day ago
Wait, how can a service be independent of a product?
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Emilio
6 days ago
I think A is the right choice.
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Bernadine
12 days ago
A digital service definitely uses digital products!
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Rosalind
17 days ago
I don't think D is correct because I recall that services can be tied to products, but I can't remember the details.
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Abraham
2 months ago
I feel like I've seen a question like this before, and I think A was the right choice then too.
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Moira
2 months ago
I'm not sure about B; I remember something about products and services complementing each other rather than one replacing the other.
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Chan
2 months ago
I think option A makes sense since digital services often rely on digital products to deliver value.
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