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PeopleCert ITIL-5-Foundation Exam - Topic 5 Question 9 Discussion

Which ITIL concept includes governance, practices, and continual improvement?
A) The ITIL Value System
B) The 'deliver' and 'support' value chain activities
C) The 'focus on value' ITIL Guiding Principle
D) The 'value streams and processes' dimension

PeopleCert ITIL-5-Foundation Exam - Topic 5 Question 9 Discussion

Actual exam question for PeopleCert's ITIL-5-Foundation exam
Question #: 9
Topic #: 5
[All ITIL-5-Foundation Questions]

Which ITIL concept includes governance, practices, and continual improvement?

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Suggested Answer: A

The ITIL concept that includes governance, practices, and continual improvement is the ITIL Value System, so option A is correct. The Value System is the overarching model that shows how all major ITIL components work together to enable value creation. It includes guiding principles, governance, the value chain, management practices, and continual improvement. This integrated structure helps organizations align strategic direction with operational execution while remaining adaptable and focused on value. The deliver and support activities are only two parts of the value chain, not the whole system. A guiding principle is only one component of the Value System. A dimension is a perspective used to ensure holistic consideration. Therefore, the only option that fully includes governance, practices, and continual improvement is the ITIL Value System.


by Izetta at Jun 17, 2026, 03:38 AM

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Merlyn
5 days ago
I lean towards C) The 'focus on value'. It's all about value creation.
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Niesha
10 days ago
I feel B) is more relevant. Deliver and support are crucial.
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Winifred
15 days ago
I think it's A) The ITIL Value System. It covers everything.
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Tawanna
21 days ago
I didn't realize governance was part of that! Surprising!
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Ciara
26 days ago
A makes the most sense, but I can see why some might pick C.
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Nenita
1 month ago
Wait, are you sure? I thought it might be D.
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Maira
1 month ago
Totally agree, A is the right answer!
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Sabra
1 month ago
It's definitely A) The ITIL Value System.
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Hannah
2 months ago
I’m leaning towards B) the 'deliver' and 'support' value chain activities, but I could be mixing it up with another concept.
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Verlene
2 months ago
I feel like the 'focus on value' principle could relate, but it doesn't seem to cover governance and practices as much.
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Sean
2 months ago
I remember practicing a question about value streams and processes, but I don't think that's the right answer here.
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Holley
2 months ago
I think the answer might be A) The ITIL Value System, but I'm not entirely sure. It sounds like it covers everything mentioned.
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