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PeopleCert ITIL-5-Foundation Exam - Topic 3 Question 8 Discussion

Which governance activity is focused on ensuring adherence with policies and strategic direction?
C) Monitor
A) Evaluate
B) Direct
D) Discover

PeopleCert ITIL-5-Foundation Exam - Topic 3 Question 8 Discussion

Actual exam question for PeopleCert's ITIL-5-Foundation exam
Question #: 8
Topic #: 3
[All ITIL-5-Foundation Questions]

Which governance activity is focused on ensuring adherence with policies and strategic direction?

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Suggested Answer: C

Monitor is the governance activity focused on ensuring adherence with policies, expectations, and strategic direction, which makes option C correct. In ITIL governance, evaluate is used to assess stakeholder needs, environmental conditions, and performance information. Direct is used to establish direction, priorities, and policies. Monitor checks whether actual performance, behavior, and results align with what has been directed and required. It is therefore the activity most closely associated with oversight, compliance, assurance, and accountability. Discover is not one of the governance activities in the ITIL Value System. Monitoring is essential because strategy and policies only create value when the organization confirms they are being followed and that the intended outcomes are being achieved. This keeps governance connected to performance, risk, and continual improvement.


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Ashanti
1 day ago
I practiced a similar question, and I think "Direct" is the right choice because it involves steering the organization towards its goals.
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Cecilia
6 days ago
I feel like "Evaluate" could also fit, but it seems more about assessing rather than ensuring adherence.
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Johanna
12 days ago
I'm not entirely sure, but I remember something about "Monitor" being related to checking compliance.
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Shawnda
17 days ago
I think the answer might be "Direct" since it seems to relate to guiding actions according to policies.
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