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PeopleCert ITIL-5-Foundation Exam - Topic 10 Question 11 Discussion

Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?
A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

PeopleCert ITIL-5-Foundation Exam - Topic 10 Question 11 Discussion

Actual exam question for PeopleCert's ITIL-5-Foundation exam
Question #: 11
Topic #: 10
[All ITIL-5-Foundation Questions]

Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?

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Suggested Answer: A

The correct answer is A. The ''organizations and people'' dimension of ITIL Version 5 is concerned with how an organization is structured and managed, as well as its roles, responsibilities, systems of authority, communication, culture, skills, and competencies. ITIL states that the way an organization is structured and managed should be well defined and should support its overall strategy and operating model. This makes option A the best answer. Option B, ''value streams and processes,'' focuses on the activities, workflows, and processes used to enable value for stakeholders. Option C, ''partners and suppliers,'' focuses on relationships with external organizations, contracts, suppliers, and service networks. Option D, ''information and technology,'' focuses on the information, data, knowledge, and technologies used in products, services, and management systems. Although all four dimensions must be considered holistically, strategic alignment of organizational structure is specifically addressed by the organizations and people dimension.


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Albina
3 days ago
Totally agree with A! Structure is key!
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Sheridan
8 days ago
Wait, is it really just about organizations? Sounds too simple.
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Chan
14 days ago
A makes the most sense for supporting strategy.
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Nathalie
19 days ago
I thought it was B) Value streams and processes?
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Tarra
24 days ago
Definitely A) Organizations and people.
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Blair
29 days ago
I keep mixing up the dimensions. Is it possible that it could be D) Information and technology? That seems relevant too.
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Temeka
1 month ago
I feel like this question is similar to one we practiced on organizational alignment. I think it's definitely A) Organizations and people.
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Leslie
1 month ago
I'm not entirely sure, but I remember something about value streams being important too. Could it be B)?
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Rima
1 month ago
I think the answer might be A) Organizations and people, since it relates to how the structure aligns with goals.
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