PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 4 Question 2 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Monitor-Support-Fulfil exam

Question #: 2
Topic #: 4

[All ITIL-4-Specialist-Monitor-Support-Fulfil Questions]

A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.

Which TWO workshops should the problem manager attend?

1. Incident detection

2. Incident registration

3. Incident resolution

4. Incident closure

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Show Suggested Answer

Suggested Answer: C

The value stream focused on restoring normal service after an incident is primarily concerned with the latter stages of the incident lifecycle. Let's break down why:

Incident detection and registration (1 & 2): These are the initial stages of incident management, where the focus is on identifying and logging the incident. While important, they don't directly contribute to restoring service.

Incident resolution (3): This is where the actual work to fix the underlying issue and restore service takes place. The problem manager's expertise in identifying and addressing root causes can be invaluable in this stage.

Incident closure (4): This involves verifying that the service has been restored, documenting the resolution, and conducting any necessary follow-up actions. The problem manager can contribute to ensuring that the problem has been adequately addressed and preventive measures are in place.

Therefore, the problem manager should attend workshops 3 and 4, as these are the stages where their expertise and involvement will be most beneficial in improving the value stream for restoring normal service.

by Jina at Oct 19, 2024, 10:03 AM

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Ailene

2 days ago

Totally agree, those are key steps!

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Darnell

8 days ago

I think 2 and 3 make the most sense.

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Dong

13 days ago

I practiced a similar question, and I think I chose resolution and closure, but now I'm second-guessing if registration should be prioritized instead.

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Ilda

19 days ago

I feel like incident detection is crucial too, but I can't recall if it’s more important than resolution.

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Celeste

24 days ago

I think attending workshops on incident registration and resolution makes sense since they directly impact how quickly we can restore services.

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Ashton

1 month ago

I remember we discussed the importance of incident resolution in our last study group, but I'm not sure if closure is as critical.

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Dulce

1 month ago

I'm feeling pretty confident about this one. I'd say the problem manager should attend the Incident detection and Incident closure workshops. That way, they can get a good understanding of how incidents are identified and how the process is wrapped up.

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Bulah

1 month ago

Okay, I think I've got this. The problem manager should attend the Incident registration and Incident resolution workshops. That way, they can focus on the key steps of logging the incident and actually resolving it.

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Isidra

1 month ago

Hmm, I'm a bit unsure about this one. There are a few different options, and I'm not sure which two workshops would be the best use of the problem manager's time. I'll need to think this through carefully.

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Earleen

1 month ago

This seems like a straightforward question about the incident management process. I'll need to carefully consider which two workshops would be most valuable for the problem manager to attend.

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Werner

12 months ago

I wonder if the problem manager can just attend all four workshops via teleportation. That would be the ideal solution, wouldn't it?

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Elmer

12 months ago

Incident detection and registration are the most important. If you can't even identify the incident, how can you fix it?

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Tarra

11 months ago

That makes sense, focusing on the initial steps is key.

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Denise

11 months ago

I would go with option A) 1 and 2.

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Kattie

11 months ago

Agreed, those are the most crucial steps in the value stream.

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Abraham

11 months ago

I think the problem manager should attend incident detection and registration workshops.

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Irma

1 year ago

I think the problem manager should attend the incident resolution and incident closure workshops. Those are the ones that will have the biggest impact on getting things back to normal.

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Malcolm

1 year ago

I agree with Laurel. Incident detection and closure are critical to ensuring the service is restored effectively.

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Brynn

12 months ago

That makes sense, those workshops would provide valuable insights.

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Micaela

12 months ago

I would go with option D, incident detection and closure.

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Deeann

12 months ago

I agree, those are key activities in the value stream.

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Marylou

1 year ago

I think the problem manager should attend incident detection and closure workshops.

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Laurel

1 year ago

The problem manager should definitely attend the incident detection and incident closure workshops. Those are the most crucial steps in the value stream.

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