PeopleCert Exam ITIL-4-Specialist-Monitor-Support-Fulfil Topic 1 Question 18 Discussion

The service request review and optimization process focuses on assessing, improving, and optimizing the workflows related to service requests. The key activities include analyzing metrics, identifying improvement opportunities, and communicating updates to stakeholders.

Reviewing metrics and registering improvements are standard steps in the optimization process to ensure service requests are handled efficiently.

Communicating updates to stakeholders is necessary to ensure alignment and smooth transition of optimized service request models.

Option D ('Enacting the procedures to fulfil the request') is not part of the optimization process. This refers to operational activities rather than reviewing or optimizing the process.