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PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 5 Question 9 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam
Question #: 9
Topic #: 5
[All ITIL-4-Specialist-High-velocity-IT Questions]

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

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Suggested Answer: A

by Alesia at Jan 12, 2025, 10:09 PM

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Marylou
2 months ago
If the service provider is as 'large' as the question says, they should have a team of mind readers on staff. Options A, B, C, and D are all irrelevant - they just need to channel their inner Professor X.
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Gayla
28 days ago
I wish they had mind readers on staff, that would be amazing!
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Kris
1 months ago
Haha, if only it were that simple!
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Dahlia
1 months ago
True, mind reading would definitely make things easier!
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Nichelle
2 months ago
Interviewing the organization directly seems like the best way to understand their specific needs. Option C is the way to go, unless the service provider has a crystal ball that can read minds.
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Idella
1 months ago
True, but sometimes organizations may not even know what they need until they discuss it with the service provider.
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Wai
2 months ago
But wouldn't it be easier for the organization to just submit a detailed list of requirements?
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Carolynn
2 months ago
I agree, direct interviews would provide the most accurate information.
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Lera
3 months ago
Hold up, you're telling me the organization has to customize an out-of-the-box service? That's like buying a pair of shoes and then having to make them fit. Option D is clearly the wrong choice here.
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Chantay
1 months ago
A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
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Theresia
1 months ago
Yeah, it does seem odd that the organization has to do the customization work. Option D doesn't make sense.
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Lorenza
1 months ago
C) The service provider conducts one-on-one interviews with the organization
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Carey
1 months ago
B) The organization submits a detailed list of requirements to the service provider
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Bethanie
1 months ago
A) The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
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Carlota
3 months ago
But what if the service provider already knows the organization's needs through one-on-one interviews?
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Natalya
3 months ago
I disagree with Glory. The service provider should be doing their own research and understanding the market needs, not just relying on the organization to tell them what they want. Option A sounds like the right way to go.
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Tammy
2 months ago
Yes, I believe option A is the most efficient way for the service provider to know the organization's needs.
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Arlen
2 months ago
So, you think option A is the best approach?
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Sharmaine
2 months ago
I agree, they should be proactive in understanding the market.
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Mary
2 months ago
I think the service provider should already have an idea of what the market needs are.
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Carma
2 months ago
I agree, they should have their own analysis teams to consider generic market needs.
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Lai
3 months ago
I think the service provider should be proactive in understanding market needs.
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Glory
3 months ago
Option B seems like the most straightforward approach. The organization should provide a detailed list of requirements to the service provider. Anything less, and the provider is just guessing.
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Jean
3 months ago
I agree with Santos. It makes sense for the organization to customize the service to fit their specific requirements.
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Santos
4 months ago
I think the service provider must customize the out-of-the-box service to meet the organization's needs.
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