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PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 2 Question 24 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist High velocity IT exam
Question #: 24
Topic #: 2
[All ITIL 4 Specialist High velocity IT Questions]

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

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Suggested Answer: A

by Tiffiny at Jan 05, 2026, 05:16 AM

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Cathern
4 days ago
Option A is a bit too generic. The service provider should consider the needs of this particular organization, not just the general market.
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Svetlana
9 days ago
I think Option C is the best choice. The service provider should conduct one-on-one interviews to understand the organization's specific needs.
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Shaun
14 days ago
Option B seems the most logical. The organization should provide a detailed list of requirements to the service provider.
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Reuben
19 days ago
D seems a bit off to me; I thought the whole point of an out-of-the-box service was that it should require minimal customization.
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Angella
24 days ago
I think C might be a good option too, as some providers do conduct interviews to better understand client needs, but I’m not confident.
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Una
30 days ago
I’m not entirely sure, but I feel like B makes sense since organizations usually have to provide their requirements upfront.
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Melda
1 month ago
I remember discussing how service providers often rely on generic market analysis, so I think A could be a possibility.
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Delmy
1 month ago
I've got a good feeling about option C. The service provider must have conducted interviews to understand the organization's specific needs.
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Raina
2 months ago
Okay, let me break this down. I think the key is understanding how an "out-of-the-box" service works. I'll eliminate the options that don't make sense for that.
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Yvette
2 months ago
I'm a bit confused by this question. Does the "out-of-the-box" service mean the provider doesn't customize it for each customer?
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Lorrie
2 months ago
I'm pretty sure the answer is B. The organization must have submitted detailed requirements to the service provider.
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Aretha
2 months ago
Hmm, this seems like a tricky one. I'll need to think through the options carefully.
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