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PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 5 Question 9 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam
Question #: 9
Topic #: 5
[All ITIL-4-Specialist-High-velocity-IT Questions]

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

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Suggested Answer: A

by Alesia at Jan 12, 2025, 10:09 PM

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Marylou
25 days ago
If the service provider is as 'large' as the question says, they should have a team of mind readers on staff. Options A, B, C, and D are all irrelevant - they just need to channel their inner Professor X.
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Nichelle
27 days ago
Interviewing the organization directly seems like the best way to understand their specific needs. Option C is the way to go, unless the service provider has a crystal ball that can read minds.
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Carolynn
17 days ago
I agree, direct interviews would provide the most accurate information.
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Lera
1 months ago
Hold up, you're telling me the organization has to customize an out-of-the-box service? That's like buying a pair of shoes and then having to make them fit. Option D is clearly the wrong choice here.
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Carlota
2 months ago
But what if the service provider already knows the organization's needs through one-on-one interviews?
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Natalya
2 months ago
I disagree with Glory. The service provider should be doing their own research and understanding the market needs, not just relying on the organization to tell them what they want. Option A sounds like the right way to go.
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Arlen
So, you think option A is the best approach?
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Sharmaine
3 days ago
I agree, they should be proactive in understanding the market.
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Mary
8 days ago
I think the service provider should already have an idea of what the market needs are.
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Carma
25 days ago
I agree, they should have their own analysis teams to consider generic market needs.
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Lai
1 months ago
I think the service provider should be proactive in understanding market needs.
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Glory
2 months ago
Option B seems like the most straightforward approach. The organization should provide a detailed list of requirements to the service provider. Anything less, and the provider is just guessing.
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Jean
2 months ago
I agree with Santos. It makes sense for the organization to customize the service to fit their specific requirements.
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Santos
2 months ago
I think the service provider must customize the out-of-the-box service to meet the organization's needs.
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